KIMBERLY ZEBROWSKI

Responsibilities include:

• Update and maintain patient and prescriber profiles across systems
• Adapting quickly to each customer interaction - inbound, outbound, and written, through email and phone communications.
• Assist team members across pharmacy and fulfillment facilities.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Responsibilities include:

• Problem solving discrepancies with quality and/or quantity of products
• Reporting discrepancies with products
• Providing additional support with other departments when needed
• Increased customer satisfaction through timely resolution of product issues, ensuring adherence to quality standards.
• Ensured compliance with regulatory requirements through meticulous documentation and record-keeping of quality control activities.

Responsibilities include:

• Gathering information needed for the processing and closing of consumer loan
• Obtain documents necessary for the credit decisions
• Communication with loan officers and other involved parties to obtain the necessary documentation
• Resolve discrepancies or problems and ensure quality customer service

Responsibilities include:

• Opening new accounts for clients
• Scheduling appointments with clients
• Loan applications
• Assisted clients in deposit and loan account transactions
• Resolved client account issues
• Assist customers and fellow associates with the bank’s digital banking services as a Digital Specialist
• Branch operations (security, vault settlement, ATM settlement, audits)
• Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Responsibilities include:

• Managing custom orders
• Sales
• Assisted customers with product inquiries

Responsibilities include:

• Email communications
• Assisted in project management

Responsibilities include:

• Assisted with audio/visual equipment for students in the internship
• Provided technical support for hardware & software used by students
• Assisted with exporting and editing recorded material