Kimberly Zeigler
Memphis,TN
Summary
Versatile and achievement-oriented professional with a track record of exceeding performance metrics at Ansafone and honing critical thinking and customer service excellence. Skilled in computer proficiency and adept at handling complex customer complaints, transforming challenges into testimonials. Demonstrated ability to maintain professionalism and empathy, ensuring high levels of customer loyalty and repeat business.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Ansafone
08.2022 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Receptionist
Stern Cardiovascular Foundation
01.2022 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
On-Site Mail Operations Specialist
Ricoh USA
12.2020 - 12.2021
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Processed incoming packages efficiently and ensured accurate check-in.
- Delivered packages to various departments, ensuring timely and accurate distribution.
- Collected, arranged, and input information into database system.
Nail Technician
Polish Girl Nail Cafe
05.2018 - 09.2020
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Performed regular inventory audits on nail products to support efficient salon operations.
Technician
Synnex
04.2017 - 04.2018
- Constructed computer systems by accurately assembling hardware components.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Pharmacy Technician Trainee
Walmart
01.2015 - 06.2016
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
Education
No Degree - Nursing
Southwest Tennessee Community College
Memphis, TNCosmetology License - Cosmetology
Empire Beauty School
Memphis, TN05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Scheduling
- Appointment scheduling
- Follow-up skills
Timeline
Customer Service Representative
Ansafone
08.2022 - 07.2024
Receptionist
Stern Cardiovascular Foundation
01.2022 - 08.2022
On-Site Mail Operations Specialist
Ricoh USA
12.2020 - 12.2021
Nail Technician
Polish Girl Nail Cafe
05.2018 - 09.2020
Technician
Synnex
04.2017 - 04.2018
Pharmacy Technician Trainee
Walmart
01.2015 - 06.2016
No Degree - Nursing
Southwest Tennessee Community College
Cosmetology License - Cosmetology
Empire Beauty School
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