Kimberly Zertuche

● Assisted the sales team with routine administrative functions, effectively managing priorities and utilizing time management skills to ensure productivity.

● Responded to emails and provided solutions to sales professionals within Commercial and Public Sector accounts.

● Proficient in utilizing Cisco’s ordering interface platform (CCW).

● Demonstrated excellent written and verbal communication skills and superior customer service abilities.

● Possessed a thorough understanding of the ordering process to provide accurate answers.

● Collaborated closely with Sales Operations to streamline processes.

● Utilized CRM systems to retrieve information on accounts and opportunities within various case queues.

● Communicated with Business Analysts to facilitate the release of orders within US Federal/government accounts.

● Achieved market share growth by prospecting for new business through cold calling, networking, and attending industry events and tradeshows.

● Maintained accurate account records within CRM systems and managed yearly, quarterly, and monthly pipelines.

● Utilized Integration Technology Platform Systems to help clients access information tailored to their specific needs.

● Planned and executed strategic marketing initiatives, demonstrating client appreciation in creative and impactful ways.

● Collaborated with management, Inside Sales, Operations, and Commercial teams to ensure optimized revenue generation and exceptional customer service.

● Demonstrated extensive experience managing sales cycles from initiation to completion.

● Managed a portfolio of over 250 accounts, successfully acquiring more than 75 new customers.

● Authored formal specifications and submittals for potential upcoming projects and opportunities.

● Organized and conducted demos to educate both customers and team members, enhancing product knowledge and visualization.

● Collaborated closely with brand partnerships to increase potential share of wallet and drive business growth.

● Provided customers and retail partners with information on products and upcoming job opportunities.

● Tracked daily, weekly, monthly, and yearly performance metrics.

● Led, trained, and motivated team members to achieve high performance.

● Utilized and controlled store budget and P&L statements to understand and manage budgets against current and year-to-date goals.

● Managed inventory and order processing to ensure efficient operations.

● Oversaw team schedules weekly and monthly to avoid scheduling conflicts.

● Coordinated team events and activities to foster team cohesion.

● Approved team timecards to ensure accurate payroll processing.

● Conducted annual team reviews to assess performance and provide feedback.

● Scheduled meetings and prepared meeting agendas to ensure productive discussions.