Kimberly Zettle
Davie,FL
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Dunkin Donuts
Davie, FL
07.2022 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Veterinary Technician
Sunset Animal Hospital
Sunrise, Florida
05.2019 - 07.2022
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Administered medications to animals in treatment and documented changes in condition.
- Collected patient biopsies and blood samples for laboratory analysis.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Answered owner animal health questions and advised on best care practices.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Store Manager
Dunkin’ Donuts
Davie, FL
08.2021 - 05.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
Veterinary Technician
Cooper City Animal Clinic
05.2019 - 06.2019
- Cleaned and disinfected exam areas, equipment and kennels to prevent the spread of disease, control odors and maintain a healthy environment
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices
- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures
- Assisted veterinary surgeon in Spays/neuters, Dentals and Mass removal surgeries and procedures across variety of domestic animals
- Assist veterinarian during medical and surgical procedures
- Assist veterinarian with wound treatment, administration of vaccines and operations
- Positioned animals for diagnostic imaging such as x-rays.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Assisted senior staff with blood analyses and physical assessments.
Assistant Kennel Manager
Petland
Plantation, FL
12.2017 - 05.2019
- Kept animal coats clean and healthy with regular washing, grooming and trimming
- Assisted Vets in performing basic exams and tests such as Giardia,
- Parvo and coccidia for all puppies in our care
- Administered Flagyl, Metronidazole, doxycycline , azithro and baytril medications to animals in treatment on regular, scheduled bases and documented any changes in condition
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection
- Worked with more than 70+ animals each day to provide skilled bathing and grooming services
- Maintained organized approach to handling housekeeping needs, including cleaning and sanitizing animal areas, managing laundry and collecting waste
- Kept animals clean and free of contaminants to promote optimal health
- Managed specific animal diets varying in substance, nutrients and types in consultation with a veterinarian.
Assistant Manager
Dunkin’ Donuts
Sunrise, FL
05.2017 - 03.2018
- Identify potential for loss and develop strategies to eliminate it
- Respond to customer inquiries or complaints
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance
- Maintain documentation of compliance activities, such as complaints received or investigation outcomes
- Resolve customer complaints regarding problems such as payout errors
- Greet and register guests
- Count money and make bank deposits
- Resolve customer complaints regarding sales and service
- Train staff members
- Train new workers or evaluate their performance
- Recruit, hire, train and supervise staff, or participate in staffing decisions
- Schedule staff or supervise scheduling.
Giovanni’s Coal Fire Pizza
Sunrise, FL
01.2015 - 06.2015
- Examine trays to ensure that they contain required items
- Place food servings on plates or trays according to orders or instructions
- Load trays with accessories such as eating utensils, napkins, or condiments
- Take food orders and relay orders to kitchens or serving counters so they can be filled
- Stock service stations with items such as ice, napkins, or straws
- Remove trays and stack dishes for return to the kitchen after meals are finished
- Totaled checks, present them to customers, and accept payment for services
- Determine where patients or patrons would like to eat their meals and help them get situated
- Prepare food items, such as sandwiches, salads, soups, or beverages.
Assistant Manager
Dunkin’ Donuts
Davie, FL
01.2014 - 09.2014
- Respond to customer inquiries or complaints
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance
- Schedule guest appointments
- Resolve customer complaints regarding problems such as payout errors
- Greet and register guests
- Count money and make bank deposits
- Resolve customer complaints regarding sales and service
- Train staff members
- New workers or evaluate their performance
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Provide employee training on compliance related topics, policies, or procedures
- Schedule staff hours and assign duties.
Freight Member / Cashier
Dollar Tree
Davie, FL
12.2012 - 04.2013
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
- Pack customer purchases in bags or cartons
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Cleaned display cases, shelves, and aisles
- Receive, open, unpack and issue sales floor merchandise
- Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Education
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Partial college
Associate Of Business Administration - Business Management
City College
Hollywood, FL01.2018
G.E.D -
McFatter Technical School
Davie, FL03.2012
Skills
- Very organized
- Hard worker Great with
- Customers
- Determined Motivated
- Advertising
- Cash register
- Resolve customer
- Complaints
- Delivery
- Employee training
- Inspect
- Select materials
- Money
- Policies
- Quality
- Quick learner
- Maintain records
- Maintain documentation
- Sales
- Scheduling
- Self-motivated
- Staff management
- Professional Summary
- Friendly and enthusiastic worker with 2 years of specialization in fast food
- And a lifetime in animal care Able to learn new tasks quickly and proficient in
- Growing key customer relationships I represent establishments with a
- Friendly, professional demeanor at all times I consider myself a outgoing Staff
- Member offering superb customer service proficiency and passion for
- Exceeding sales goals Dependable and Reliable seeking to apply strong
- Conflict management and organizational skills and take on new opportunities
- Well-versed in accurate cash handling and top-quality customer service
- Enthusiastic about positively impacting business operations by maximizing
- Customer satisfaction
- Transaction Monitoring
- Managing Operations and Efficiency
- Shrinkage Prevention
- Sales Monitoring
- Shift Coverage
- Cash Deposits and Receipts
- Store Opening and Closing Procedures
- Overseeing Employees
Timeline
Assistant Manager
Dunkin Donuts
07.2022 - Current
Store Manager
Dunkin’ Donuts
08.2021 - 05.2022
Veterinary Technician
Sunset Animal Hospital
05.2019 - 07.2022
Veterinary Technician
Cooper City Animal Clinic
05.2019 - 06.2019
Assistant Kennel Manager
Petland
12.2017 - 05.2019
Assistant Manager
Dunkin’ Donuts
05.2017 - 03.2018
Giovanni’s Coal Fire Pizza
01.2015 - 06.2015
Assistant Manager
Dunkin’ Donuts
01.2014 - 09.2014
Freight Member / Cashier
Dollar Tree
12.2012 - 04.2013
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Partial college
Associate Of Business Administration - Business Management
City College
G.E.D -
McFatter Technical School
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