Kimberly Zudonyi
Round Lake,IL
Summary
Seeking to utilize my knowledge and experience to advance from the position of Senior Member Services Representative to the position of Card Servicing/Loan Servicing Specialist. Delivering high quality member service, with an emphasis on accuracy and efficiency to meet or exceed the established objectives set for the position, thereby assisting the department in achieving its overall goals.
Overview
14
14
years of professional experience
Work History
01.2014 - Current
- Senior member services repesentative, great lakes cu.
- Use DocuSign for member documents.
- Authorize dormant/check hold overrides for member service reps.
- Enable Apple / Android Pay.
- Initiate external account transfers for members.
- Assist with training new hires.
- Assist members over the phone with inquiries regarding accounts, loans, statements, transaction history, etc.
- Manage credit and debit card disputes/fraud.
- Research and resolve member service problems in a timely manner.
- Assist members in the use of electronic services like WebConnect, mobile banking, and bill pay.
- Assess member needs and recommend products or services that will enhance their financial well-being and simplify their financial responsibilities.
- Provide prompt, knowledgeable, and friendly service in order to build trusting and valued relationships, and to ensure member satisfaction.
- Seek every opportunity to expand member relationships, and to retain members by addressing their concerns and increasing their satisfaction levels.
01.2012 - 01.2013
- Data entry/auditor repesentative, vw credit inc.
- Prepared and sorted loan agreements for distribution.
- Scanned contracts into the imaging system.
- Audited contracts, credit apps for errors.
- Ensured accuracy of data and promoted operational efficiency Education zion benton township highschool college of lake county System skills competencies Word Excel Outlook Symitar/EZ Deposit/EZ Pay Falcon/Cats/Evolve Customer Focused Time Management Problem analysis and problem solving.
- A high degree of accuracy and attention to detail awards/recognitions Products & Services Referral Champion 2nd Quarter 2018 Advancement to Senior Member Representative Recognition CD/Certificate Promotion 2.
Skills
- Apple
- Attention to detail
- Banking
- CD
- Contracts
- Credit
- Data entry
- Debit
- Financial
- Imaging
- Excel
- Outlook
- Word
- Problem analysis
- Problem solving
- Promotion
- Research
- Phone
- Time Management
Timeline
01.2014 - Current
01.2012 - 01.2013