Kimberly Zuniga
Allentown,PA
Summary
Bilingual (English/Spanish) customer service professional with two years of experience in fast-paced retail environments, seeking a Customer Service Representative role in a major distribution center. Skilled in problem-solving, multitasking, and handling customer inquiries with efficiency and professionalism. Quick learner with a strong work ethic, eager to expand knowledge in supply chain operations. Proficient in MS Office 365 applications and adaptable to new systems and processes. Committed to delivering excellent service, supporting team success, and ensuring smooth operational workflows.
Overview
5
5
years of professional experience
Work History
Shipping Clerk
Abacus Staffing
12.2024 - 09.2025
- Track, trace and update the status of incoming and outgoing shipments. Emailed customers and carriers. Printed and signed BOLs. Engage with vendors and drivers with a positive attitude.
- Coordinate and maintain shipping/receiving requests and associated documentation. Manage the open dock inbound/outbound website for scheduling deliveries and pickups.
Cashier & Customer Service Associate
Ross Dress for Less
Whitehall, PA
10.2021 - 12.2024
- Assist customers with inquiries, purchases, and returns while maintaining a positive shopping experience.
- Cross-trained in multiple store departments, including cashiering, customer service, and backroom inventory.
- Support team leads by resolving customer concerns efficiently and ensuring smooth store operations.
- Organize and prepare merchandise for the sales floor to maintain product availability and store presentation.
Cashier & Stocking Associate
Ahart’s Market
Allentown, PA
06.2020 - 09.2020
- Assist customers with inquiries, purchases, and returns while maintaining a positive shopping experience.
- Cross-trained in multiple store departments, including cashiering, customer service, and backroom inventory.
- Support team leads by resolving customer concerns efficiently and ensuring smooth store operations.
- Organize and prepare merchandise for the sales floor to maintain product availability and store presentation.
Education
High School Diploma -
Bethlehem Catholic High School
Bethlehem, PA06.2024
Skills
Bilingual (English/Spanish)
Customer Service & Problem-Solving
Fast Learner & Adaptable
Effective Communication & Teamwork
Time Management & Multitasking
Returns & Merchandise Coordination
Inventory & Stock Management
Proficient in MS Office 365 (Excel, Outlook, Word)
POS Systems & Cash Handling
Timeline
Shipping Clerk
Abacus Staffing
12.2024 - 09.2025
Cashier & Customer Service Associate
Ross Dress for Less
10.2021 - 12.2024
Cashier & Stocking Associate
Ahart’s Market
06.2020 - 09.2020
High School Diploma -
Bethlehem Catholic High School