Jaime Ovalle
Summary
Sales-driven leader with proven success in coaching and mentoring teams to exceed performance goals in a high-volume, fast-paced call center environment. Skilled in developing effective sales strategies, driving customer satisfaction, and fostering a positive team culture that aligns with company marketing objectives. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
7
7
years of professional experience
Work History
Inbound Sales Mentor
Charter Communications, Spectrum
San Antonio, TX
10.2022 - Current
- Developed and implemented customized sales training plans for each new hire.
- Conducted performance reviews with new hire team members to ensure they understood metrics and how to achieve their goals by following call flow.
- Provided feedback on individual strengths and weaknesses to help employees develop professionally.
- Created a motivational environment by recognizing achievements and providing constructive criticism when needed.
- Researched industry trends to stay up-to-date on competition and devise strategies.
- Built trust within the sales team by demonstrating honesty and integrity in all dealings.
- Consulted with senior leadership on best practices for improving customer experience and satisfaction.
- Coached team members on effective communication techniques for handling difficult conversations with customers.
Call Center Agent, Inbound Sales
Charter Communications, Spectrum
San Antonio, Texas
10.2022 - 04.2024
- Provided product information to customers and answered questions related to products.
- Assisted customers with placing orders over the phone and maximizing upselling additional lines of business.
- Handled customer inquiries and complaints in a professional manner.
- Developed positive relationships with customers through active listening techniques and problem solving skills.
- Participated in team meetings to discuss best practices for providing excellent customer service.
- Closed sales by building rapport and overcoming objections.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Built trust and loyalty by maintaining professionalism while persuading customers.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Met or exceeded on my sales targets on consistent basis.
Retail Sales Specialist
O'Reilly Auto Parts
San Antonio, TX
03.2018 - 12.2021
- Greeted customers, answered questions and provided assistance with purchasing decisions.
- Operated the cash register to process payments from customers.
- Handled customer complaints in a professional manner, responding quickly to resolve issues.
- Advised customers of current promotions and discounts available for purchases.
- Performed inventory checks to identify any shortages or discrepancies in stock levels.
- Monitored sales performance against targets set by management team.
- Managed multiple tasks simultaneously while ensuring accuracy at all times.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Conducted on-the-job training to ensure employees were adequately prepared for their roles.
- Recruited, trained and mentored sales team members, offering continuous support for professional development.
- 10x Employee of the month
Education
Associate of Arts -
Southwest Texas Junior College
Uvalde, TX05-2021
Skills
- Bilingual ( Spanish & English)
- Team Development
- Goal-Oriented
- Adaptability and Flexibility
- Problem-solving abilities
- Analytical Thinking
- Relationship Building
- Multitasking Abilities
Timeline
Inbound Sales Mentor
Charter Communications, Spectrum
10.2022 - Current
Call Center Agent, Inbound Sales
Charter Communications, Spectrum
10.2022 - 04.2024
Retail Sales Specialist
O'Reilly Auto Parts
03.2018 - 12.2021
Associate of Arts -
Southwest Texas Junior College