KIMBERLY A CANEDY
Los Angeles,CA
Summary
Customer-service focused, critical thinking, Team Manager with 20 years’ service, sales, analytics, cyber security and compliance experience. Expert communicator with a white glove approach to client relations, including 10+ years’ managing high-profile banking clients and servicing as communication liaison for Account Executives. Strong concentration on customer retention, crisis de-escalation, and risk mitigation. Growth-oriented sales leader and skilled team builder
Overview
19
19
years of professional experience
1
1
Certification
Work History
Team Lead - Underwriting
Altisource Fulfillment Operations
12.2014 - 10.2022
- Managed a team of 8 loan underwriters – Information security, systems training, client escalations, work assignments, process improvements, relationship management
- Worked with IT to onboard new clients and employees - VPN access, key fob one-factor authentication, software updates, SMTP authentication and securities checks to reduce client PII exposure
- Ensured team completion of annual cyber security training and identified risk, low, moderate, and high.
- Communicated team goals and achievements to Senior Management on daily management calls
- Increased team productivity by introducing job aids; top-performing team with a 95% loan approval rating
- Learned new loan operating systems and trained onshore and offshore (India) staff via Teams & Webex
- Evaluated employee performance, coached junior staff
- Second reviewed complex loan files and financials
- Communication liaison between senior management and the client resulting in contract renewals
- Worked with the field sales team servicing clients and answering queries as the SME
- ACCOMPLISHMENTS: Maintained a 24-hour production service turnaround time for 5+ years, as per the client’s SOW. Established team policy of one hour maximum acceptable response time to client emails and phone calls with priority items requiring immediate responses. Mandatory replies for all client inquiries by EOB. Exceeded team performance standards for 7 years, maintaining long-term client relationships. Trusted California Broker on record for the company for 8 years, covering multiple business lines.
Team Lead - Risk Management
Promontory Financial Group
06.2012 - 12.2014
- Promontory Financial Group is a global credit risk management company whose aim it is to mitigate client risks associated with financial crimes and fraud
- Managed a team of 7 analysts on a government consent order remediating victims of bank financial fraud
- Worked on UAT load test calibration and data validation with IT
- Performed due diligence assessments including CoreLogic, and reviewed business continuity plans
- Communicated workflow assignments, test cases and completed file reviews with staff
- Reported project completion benchmarks and employee performance reviews with company directors
- Edited writing content for staff training manuals
- Interviewed and mentored newly hired analysts
- ACCOMPLISHMENTS: Recognized by senior management for outstanding leadership abilities.
Loan Inventory Auditor
Fortace LLC
04.2011 - 03.2012
- Conducted forensic audits on closed loan files to ensure accuracy in execution and identity overt fraud
- Reported daily findings to Senior Management via a SharePoint site
- Utilized internal and external tools, including internet searches, to identify compliance errors
- ACCOMPLISHMENTS: Consistently met production and quality benchmarks. Identified fraudulent documents aiding the company with insightful findings necessary to develop programs aimed at mitigating future risk.
QC/Loan Auditor
Risk Management Group
05.2009 - 04.2011
- Performed detailed analysis of foreclosed home loans from imaged loan files (PDF) with a focus on privacy and client information security
- Analyzed loan approvals and evaluated risk based on FNMA and FHLMC guidelines
- Conducted detailed reviews of loan disclosures confirming compliance with government mandates
- Outlined red flags and identified fraudulent loan documents
- Conveyed loan audit findings to management daily via a secure server
- ACCOMPLISHMENTS: Met or exceeded the company established 24-hour file review production goal. Maintained a 100% missing document re-capture rate after communicating with clients post-closing about the necessity of accurate and complete file documentation.
Branch Manager/Loan Originator
Building Capital, Inc
04.2003 - 05.2009
- Generated mortgage sales leads both in the US and UK as an Independent Contractor/Broker
- Managed a loan pipeline from origination through post-closing
- Arranged loan modifications for clients
- Communicated loan statuses, rate locks and closing deadlines with clients
- Corresponded daily with appraisers, title, and escrow, closing attorneys and RST agents
- Structured loans per FNMA/FHLMC guidelines reviewing complex tax returns and financial statements
- Worked with the pricing desk to price and lock loans
- ACCOMPLISHMENTS: Increased sales volume by 50% in less than one year after discovering and attending international property shows in the UK and Moscow while establishing professional relationships with UK based financial consultants and currency exchange companies, while servicing niche, foreign national lending clients. Communicated across multiple countries and times zones meeting closing dates and establishing trust. Developed an industry reputation for honesty and integrity that resulted in 6 years of repeat customers.
- ADDITIONAL - Prior mortgage banking employers also include National City Mortgage, Americorp Funding and Merrill Lynch.
Education
Business Administration (Real Estate)
Eastern Kentucky University
Richmond, KYSkills
- PERSONAL: Customer Relations, Communications, Time Management, Organization, Information Research, Sales Writing
- TECHNICAL KNOWLEDGE: Microsoft Office, AU Systems (DU/LPA), Encompass, Mortgage Builder, Mortgagebot, LexisNexis, Calyx Point, SharePoint, Claims Facilitator, Teams, Zoom, Go-To-Meeting
Certification
California Mortgage Broker’s License #01468861, NMLS ID #360782, California Association of Mortgage Brokers, British American Business Council
Timeline
Team Lead - Underwriting
Altisource Fulfillment Operations
12.2014 - 10.2022
Team Lead - Risk Management
Promontory Financial Group
06.2012 - 12.2014
Loan Inventory Auditor
Fortace LLC
04.2011 - 03.2012
QC/Loan Auditor
Risk Management Group
05.2009 - 04.2011
Branch Manager/Loan Originator
Building Capital, Inc
04.2003 - 05.2009
Business Administration (Real Estate)
Eastern Kentucky University