Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly A. Ganga

Jamaica,NY

Summary

Responsible Office Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Overview

17
17
years of professional experience

Work History

Loan Officer Assistant

Wells Fargo Home Mortgage
06.2021 - 09.2023
  • Assist in managing residential loan pipeline with 30+ active loans.
  • Perform general clerical support to the loan officer, loan processors, managers, and administrative assistants.
  • Prepare open house flyers, register for events, and request marketing material.
  • Communicated with clients, processing teams, and other third parties to achieve prompt loan closings.
  • Maintained a high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Worked with underwriters to fix application problems and resolve issues
  • Followed up with clients on missing loan documents, providing guidance on the best way to complete the application process.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files, and tax histories.
  • Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws
  • Interviewed loan applicants to obtain personal and financial data to assist in completing applications.

Office Administrative Assistant

Wells Fargo Home Mortgage
01.2017 - 06.2021
  • Assist branch and sales managers in maintaining several office locations and supporting large teams.
  • Reviewed and submitted team members' expenses for reimbursement using Concur.
  • Worked with the Human Resources department to review potential candidate's resumes, onboard new hires, schedule new employee training, and assist branch managers with providing guidance and support for employment growth and development.
  • Manage travel arrangements for managers and employees using Concur expense management software.
  • Schedule team meetings, manage branch and sales manager’s calendar.
  • Assisted in reviewing monthly expense statements and GL accounts to track office expenses.
  • Work on inquiries from internal team members and external vendors to resolve issues with little supervision.
  • Communicates effectively, verbally, and in writing with all levels of management.
  • Provide support to Market managers and other Administrative assistants.
  • Planned and scheduled industry events for team members.
  • Fill in for the manager by attending daily meetings to go over reports with upper management.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Trained new personnel regarding company operations, policies, and services.

Administrative Assistant

Aqua Systems Inc
01.2007 - 01.2016
  • Worked well as a team member, assisted with special projects, collaborated with internal teams on customer trends, new territory development efforts, and reported status.
  • Conducted new hire orientation to verify completion of the appropriate paperwork, recording information on the human resources database
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Scheduled and coordinated interviews between hiring managers and potential candidates
  • Compiled employee records from individual departments to maintain central files.
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Coordinated and scheduled meetings and conference calls to optimize the scheduling of senior staff.
  • Assisted coworkers and staff members with special tasks on a daily basis.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Worked with senior management to initiate new projects and assist in various processes.

Education

NMLS Safe Certified. -

Bachelor of Science - Business Administration, Human Resource Management

Southern New Hampshire University
Hooksett, NH
06.2024

Associate of Science - Business Administration And Management

Cambridge College
Cambridge, MA
06.2021

Skills

  • Loan Application Management
  • Organization Skills
  • Compliance
  • New Hire Orientation
  • Employee Onboarding
  • Customer Service
  • Administrative Support
  • Staff Training

Timeline

Loan Officer Assistant

Wells Fargo Home Mortgage
06.2021 - 09.2023

Office Administrative Assistant

Wells Fargo Home Mortgage
01.2017 - 06.2021

Administrative Assistant

Aqua Systems Inc
01.2007 - 01.2016

NMLS Safe Certified. -

Bachelor of Science - Business Administration, Human Resource Management

Southern New Hampshire University

Associate of Science - Business Administration And Management

Cambridge College

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Kimberly A. Ganga