Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kimberly A Gregg

Laurel,MD

Summary

Dynamic professional with extensive experience in Case Managment, excelling in client intake and crisis intervention. Proven ability to develop outreach programs and build community partnerships, ensuring resource coordination and effective communication. Adapt at eligibility assessment, consistently achieving successful client outcomes through strategic problem-solving and compassionate support.

Overview

11
11
years of professional experience

Work History

Intake Coordinator

Noah's Foundation
, Hybrid
04.2023 - Current
  • Address and resolve client concerns or complaints related to the intake process.
  • Assists in the development of outreach programs to increase awareness and accessibility of services.
  • Conducts comprehensive interviews with potential clients to determine eligibility for services.
  • Develops strategies to assist clients in overcoming barriers that impede successful outcomes.

Case Manager Supervisor

Anne Arundel Community Development Services
Annapolis, MD
09.2021 - 04.2025
  • Maintained accurate records of client information in accordance with agency policies and procedures.
  • Evaluated the effectiveness of services provided and made adjustments as needed.
  • Uploaded documentation to Neighborly Software database to streamline organizational flow
  • Provided Emergency Rental Assistance to prevent Homelessness
  • Provided additional resources to clients seeking Rental Assistance
  • Attended professional trainings related to best practices in case management techniques.
  • Coordinated referrals for mental health counseling, substance abuse treatment and other community resources.
  • Managed caseload efficiently, prioritizing tasks to meet client needs and deadlines.
  • Developed relationships with local agencies (Community Legal Services, Community Action Agency, Partnerships for Children, Youth and Families, The Department of Aging) to ensure access to necessary services for clients.
  • Provided crisis intervention when necessary by responding quickly to urgent requests from clients or referral sources providing Emergency Rental Assistance

Executive Assistant to the Chief Executive Officer

Kolmac Outpatient Recovery Centers
Burtonsville, MD
04.2019 - 09.2020
  • Established procedures for maintaining files of all office correspondence, memorandums, agreements, and contracts, ensuring easy access when needed.
  • Reviewed and processed expense reports and invoices for accuracy and completeness.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.

Research Study Coordinator

UCLA Doheny Eye Institute
Los Angeles, CA
07.2014 - 05.2019
  • Assessed records of each patient, reviewed databases and checked referrals to locate potential research study participants.
  • Coordinated shipments of supplies needed for study sites.
  • Monitored clinical trial progress by attending team meetings, coordinating site visits, and reviewing source documentation for accuracy.
  • Kept patient care protocols and clinical trial operations in compliance.

Education

Associate of Arts -

West Los Angeles College
Culver City, CA
01-2007

General Studies

Manual Arts High School
Los Angeles, CA

Skills

  • Client intake
  • Crisis intervention
  • Case management
  • Eligibility assessment
  • Record keeping
  • Outreach program development
  • Community partnership building
  • Resource coordination
  • Effective communication

References

References available upon request.

Timeline

Intake Coordinator

Noah's Foundation
04.2023 - Current

Case Manager Supervisor

Anne Arundel Community Development Services
09.2021 - 04.2025

Executive Assistant to the Chief Executive Officer

Kolmac Outpatient Recovery Centers
04.2019 - 09.2020

Research Study Coordinator

UCLA Doheny Eye Institute
07.2014 - 05.2019

Associate of Arts -

West Los Angeles College

General Studies

Manual Arts High School

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Kimberly A Gregg