Kimberly A. Perniciaro
Spring Hill,TN
Summary
Outgoing Front Office Team Lead with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm to an office long-term. Self-starter with 26 years of experience and dedication to individualized patient relationships and workplace organization.
Overview
22
22
years of professional experience
Work History
Front Office Team Lead
HerMD
11.2022 - Current
- Responsible for providing guidance to Front Office Staff
- Actively listened to patients, handled concerns quickly and escalated major issues to supervisor.
- Answered patient telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with patients and staff.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Processed check-ins and check-outs, scheduled patients for future appointments
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled assignments independently with good judgement and critical thinking skills.
Front Office Team Lead
Tennessee Oncology
09.2021 - 11.2022
- Maintained confidential patient, employee and company information in compliance with company policies.
- Trained new personnel regarding company operations, policies and services.
- Assisted patients in filling out check-in and payment paperwork, and scheduling.
- Delivered prompt service to prioritize patient needs.
- Communicated with Physicians regarding patient care.
Front Office Specialist
Franklin Dermatology Group
10.2020 - 09.2021
- Scheduled appointments, sent reminders and updated master calendar.
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
- Greeted, registered and checked in patients.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Reviewed and updated customer information in database for accuracy.
- Responded to inquiries from callers seeking information.
Receptionist
Women's Group of Franklin
01.2014 - 10.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with patients and updated patient records.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadline
- Handled assignments independently with good judgement and critical thinking skills.
Receptionist
Williamson County Animal Hospital
10.2006 - 01.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Manager/Co-owner
Allstate Insurance/Franklin Insurance
01.2002 - 01.2006
- Licensed Insurance Agent, Quote and Wrote Policies
- Maximized performance by monitoring daily activities and mentoring team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Education
Columbia State Community College
Columbia, TNSkills
- Effective delegation
- Organizational skills
- Task prioritization
- Strong leadership
- Team building
- Customer service excellence
- Exceptional communication
- Problem solving
- Time management
- Front Office Management
Timeline
Front Office Team Lead
HerMD
11.2022 - Current
Front Office Team Lead
Tennessee Oncology
09.2021 - 11.2022
Front Office Specialist
Franklin Dermatology Group
10.2020 - 09.2021
Receptionist
Women's Group of Franklin
01.2014 - 10.2020
Receptionist
Williamson County Animal Hospital
10.2006 - 01.2014
Manager/Co-owner
Allstate Insurance/Franklin Insurance
01.2002 - 01.2006
Columbia State Community College
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