Kimberly A Reeder
Greencastle,PA
Summary
To be considered for employment with to make use of my skills in organization, technologies and experience in customer service for the betterment of the organization. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Customer Service Operations Supervisor
Instant Brands, LLC
2000.04 - Current
- Customer Service Rep, VMI (Vendor Managed Inventory) Coordinator, Pricing Coordinator to Order Management Coordinator
- Duties have included: assisting customers with all their order needs, answering phone calls, entering orders, tracking orders, order status, material availability, backing up team members when absent, training, testing new programs and creating/publishing monthly/weekly and daily reports to gauge service metrics
- Knowledgeable in Microsoft Excel and Word.
- Member of the Emergency Response team and Safety Committee. Currently close to over 2 million hours accident free.
- Knowledgeable in SAP 7.4 SD module. (customer master, material master, queries, order management, transportation)
Retail Store Associate
Vail Resorts, Whitetail
2017.01 - Current
- Receiving/counting and processing inventory with product codes and prices as received.
- Organizing stockroom and restocking sales floor with products as needed.
- Assisting consumers searching for products and answering product questions
Customer Service Representative
Blaine Window Hardware Inc
1997.01 - 2000.01
- Duties include taking phone orders, tracking orders, checking available inventory, quoting pricing and expedited orders.
Customer Service Representative
Citi Cards
1996.01 - 1997.01
- Duties included handling of phone calls regarding customer’s credit card accounts.
Inside Electrical Sales Representative
Noland Company
1989.01 - 1996.01
- Started as a receptionist and then promoted to a secretarial position. Promoted again to position of Electrical Inside Sales Rep
- Duties included taking phone orders, composing electrical bids for our construction accounts, inventory availability, price quoting and assisting in all other customer needs.
Education
High School Diploma -
Greencastle Antrim High School
Greencastle PA06.1987
Skills
- Knowledgeable in SAP 7.4 Supply Chain
- Excellent knowledge of Microsoft Word and Excel programs
- Problem-Solving Ability
- Order Processing
- Shipping and Receiving Understanding
- Customer Service
- Documentation
- Managing Multiple Tasks
- Order Fulfillment
- Service Standard Compliance
- Spreadsheets
- Customer Relationship Management
- Report Creation
- Computer Proficiency
- Conflict Resolution
- Team Development
Certification
Micro-Computer Programming – Chambersburg Vo-Tech 1987
Fred Pryor Seminars – Business Writing for Results
2002 Skill Path Seminars – How to Become a Better Communicator
2003 Dun and Bradstreet – Best Customer Satisfaction & Customer Service Success
Certified First Aid/CPR and AED thru 2020
Timeline
Retail Store Associate
Vail Resorts, Whitetail
2017.01 - Current
Customer Service Operations Supervisor
Instant Brands, LLC
2000.04 - Current
Customer Service Representative
Blaine Window Hardware Inc
1997.01 - 2000.01
Customer Service Representative
Citi Cards
1996.01 - 1997.01
Inside Electrical Sales Representative
Noland Company
1989.01 - 1996.01
High School Diploma -
Greencastle Antrim High School
Micro-Computer Programming – Chambersburg Vo-Tech 1987
Fred Pryor Seminars – Business Writing for Results
2002 Skill Path Seminars – How to Become a Better Communicator
2003 Dun and Bradstreet – Best Customer Satisfaction & Customer Service Success
Certified First Aid/CPR and AED thru 2020
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