KIMBERLY A. STOCKWELL
Star,ID
Summary
Dedicated Care Advocate highly effective at getting members connected with valuable resources. Technologically savvy and successful managing caseloads. 8+ years of mental health clinical career experience including outpatient counselor, inpatient behavioral hospital and utilization management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Care Advocate
Optum Idaho
09.2021 - Current
- Clinical review and analysis to determine medical necessity and appropriateness of care
- Perform prior authorization review of services requiring notification.
- Educate patients about available resources, enabling informed decision-making regarding their care options.
- Participated in ongoing professional development opportunities to stay current on industry best practices and trends in patient advocacy.
- Maintain detailed records of patient/provider interactions, contributing to a well-organized case management system.
- Promote a supportive and inclusive environment among care team members, fostering collaboration and mutual respect.
- Document activities and progress in electronic medical record per defined policy and procedures.
- Respond to patient concerns and questions with compassionate and knowledgeable service.
Admission/Referral Specialist
Cottonwood Creek Behavioral Hospital
01.2019 - 09.2021
- Conducted patient intake interviews, recording and documenting relevant information.
- Collaborated effectively with healthcare professionals, insurance companies, and patients to ensure seamless admissions process
- Demonstrated exceptional customer service skills, consistently providing compassionate support to patients and their families.
- Documented activities and progress in electronic medical record per defined policy and procedures.
- Identified opportunities for process improvements within the referral department, leading to increased efficiency and accuracy.
- Provided crisis intervention support when necessary, helping stabilize situations and connect individuals with appropriate services quickly.
- Empowered family members by providing education on navigating the healthcare system, enabling them to make informed decisions for their loved one.
- Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
- Worked effectively with staff from all departments to coordinate resolutions.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
Mental Health Counselor
Idaho Behavioral Health
02.2017 - 01.2019
- Improved patient treatment outcomes by conducting thorough assessments and developing customized treatment plans.
- Provided individual counseling to diverse client population with mental health and addiction concerns
- Maintained detailed documentation of clinical notes, tracking patient progress throughout the course of treatment.
- Strengthened family support systems by providing psychoeducation and facilitating open communication between patients and their loved ones.
- Built rapport with diverse client populations, utilizing empathetic listening skills and culturally sensitive therapeutic practices.
- Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
- Evaluated client progress using standardized assessment tools, continuously refining treatment plans to address changing needs.
- Presented case history material to review and discuss with other staff members.
Counselor Intern
Piedmont Psychiatric Center
08.2015 - 08.2016
- Enhanced client outcomes by implementing evidence-based counseling techniques and interventions.
- Collaborated with multidisciplinary teams to provide comprehensive care for clients with various mental health needs.
- Developed rapport with diverse populations, adapting communication styles to meet individual needs and preferences.
- Completed thorough assessments to determine client needs and establish goals for treatment success.
- Regularly participated in clinical supervision sessions to enhance professional skills and ensure quality of care for clients.
Editing Supervisor
Liberty University
01.2012 - 01.2016
- Managed a diverse team of editors, fostering professional growth and development opportunities.
- Trained Program Editors in effective leadership and planning/organizing skills
- Established clear communication channels between departments to optimize project execution.
- Maintained technology platforms that included: SharePoint documents, Online Curriculum Database Tools, Developmental and Master course shells on Blackboard
- Ensured the timely delivery of course copy for each sub-term
- Conducted regular performance reviews to evaluate individual editor progress and identify areas for improvement.
- Streamlined workflow for increased efficiency through cross-functional team collaboration.
- Met tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately among editing staff members.
- Delegated and tracked each staff member's assignments and deadlines.
Crisis Counselor
Crisis Line of Central Virginia/National Suicide Prevention Lifeline
01.2011 - 06.2011
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
Assistant Instructional Designer
Liberty University
01.2010 - 01.2012
- Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
- Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
- Analyzed program, syllabus, and module level measurable learning outcomes related to assessments
- Integrated protocols, templates, and ADA requirements into course design
- Designed and delivered web-based, self-directed learning materials.
- Designed multimedia presentations that incorporated audio, video, and graphics for engaging online courses.
Benefits Representative
Liberty University
01.2009 - 01.2010
- Specialized in Post-9/11 GI Bill for military students
- Served as veteran benefits certifying official
- Conducted educational webinars for new military students
- Trained staff and related departments regarding veteran benefits
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Gathered, organized and input information into digital database.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Education
M.A - Clinical Mental Health Counseling
Liberty University
Lynchburg, VAB.S - Psychology
Liberty University
Lynchburg, VASkills
- Effective communication
- Team collaboration
- Organizational skills
- Problem-solving abilities
- Computer literacy
- Proficient in Microsoft Office Suite
- Verbal and Written Communication
- Patient Needs Assessment and Referral
- Adaptability and flexibility
- Needs Assessment
- Care Planning
- Client Advocacy
Certification
- LCPC - Licensed Clinical Professional Counselor - ID
- NCC - National Certified Counselor
- ASIST - Applied Suicide Intervention Skills Training
- Adult Mental Health First Aid USA
- CANS, ASAM, LOCUS/CALOCUS-CASII/ECSII
Timeline
Care Advocate
Optum Idaho
09.2021 - Current
Admission/Referral Specialist
Cottonwood Creek Behavioral Hospital
01.2019 - 09.2021
Mental Health Counselor
Idaho Behavioral Health
02.2017 - 01.2019
Counselor Intern
Piedmont Psychiatric Center
08.2015 - 08.2016
Editing Supervisor
Liberty University
01.2012 - 01.2016
Crisis Counselor
Crisis Line of Central Virginia/National Suicide Prevention Lifeline
01.2011 - 06.2011
Assistant Instructional Designer
Liberty University
01.2010 - 01.2012
Benefits Representative
Liberty University
01.2009 - 01.2010
M.A - Clinical Mental Health Counseling
Liberty University
B.S - Psychology
Liberty University