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Kimberly Ann Boyd
Ypsilanti,MI
Summary
Professional with strong expertise in health information management and hospital birth certificate processes, ready to make significant contributions in maintaining patient records and ensuring data accuracy. Skilled in data analysis, and electronic health records management. Known for effective collaboration with healthcare teams and adaptability to evolving requirements. Dependable and results-driven, consistently focused on achieving organizational goals and improving patient care.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Health Information Management Technician
Trinity Health Hospital
Ann Arbor, Michigan
08.2007 - 12.2025
- Managed patient medical records to ensure compliance with healthcare regulations and standards.
- Oversaw data entry processes, enhancing accuracy and reducing discrepancies in health information systems.
- Trained staff on health information management practices and software applications to improve operational efficiency.
- Developed and implemented procedures for the secure handling of confidential patient data.
- Collaborated with healthcare providers to streamline documentation processes, improving overall workflow efficiency.
- Conducted audits of health records to ensure adherence to quality assurance protocols and regulatory requirements.
- Maintained an organized filing system for easy retrieval of medical records, adhering to strict retention policies as outlined by regulatory guidelines.
- Contributed to the development of policies and procedures for health information management department operations, ensuring regulatory compliance and best practices were adhered to consistently.
- Enhanced patient care by accurately recording and maintaining health information data.
- Actively participated in ongoing professional development opportunities to stay current with industry trends and advancements in technology related to health information management practices.
- Streamlined processes for efficient record retrieval, reducing wait times for healthcare providers.
- Served as a liaison between physicians, nurses, and other healthcare professionals to address concerns or discrepancies in medical records.
- Assisted healthcare providers with EHR navigation issues, providing technical support when needed for optimal workflow functionality.
- Provided exceptional customer service by responding promptly to inquiries from patients, insurance companies, and other stakeholders regarding medical records issues.
- Ensured compliance with regulations by closely following HIPAA guidelines and protecting patient confidentiality.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
Birth Certificate Clerk
Trinity Health Hospital
Ann Arbor, Michigan
08.2007 - 12.2025
- Managed birth certificate applications, ensuring compliance with legal requirements and accuracy in documentation.
- Processed requests for certified copies of birth certificates using electronic filing systems.
- Trained new staff on procedures for processing birth certificates and maintaining records.
- Oversaw workflow improvements, reducing processing time for certificate issuance significantly.
- Facilitated communication between departments to resolve discrepancies in birth record information efficiently.
- Increased customer satisfaction levels by providing responsive and courteous service to parents seeking assistance with obtaining their child''s birth certificate.
- Reduced errors in birth certificate issuance by diligently cross-referencing information with various databases and records systems.
- Collaborated with hospital staff and healthcare providers to obtain accurate and complete birth record details for timely registration.
- Assisted in the resolution of discrepancies within vital records databases, ensuring consistent and accurate data storage practices were maintained.
- Expedited the processing of urgent requests by prioritizing tasks and effectively allocating resources to meet tight deadlines.
- Maintained strict confidentiality protocols, ensuring sensitive personal information was protected at all times during the document handling process.
- Improved the accuracy of birth certificate information by meticulously reviewing and verifying all submitted documents.
- Ensured compliance with state regulations regarding birth registration, maintaining up-to-date knowledge of relevant policies and procedures.
- Provided timely updates to parents regarding the status of their child''s birth certificate application, maintaining clear communication channels throughout the process.
- Facilitated communication between county offices, hospitals, and other agencies involved in the vital records management process.
- Handled complex cases involving adoption or surrogacy arrangements, navigating legal requirements to ensure accurate recording of parentage information on birth certificates.
- Assisted with typing, data entry, and answering incoming calls as required.
- Generated reports from database systems to track records.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
Home Health Scheduler
Michigan Visiting Nurses
Ann Arbor, Michigan
06.2005 - 06.2007
- Analyzed scheduling data to identify inefficiencies and improve workflows.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
Education
No Degree - Health Information And Finance
Eastern Michigan University
Ypsilanti, MISkills
- Healthcare data analytics
- Patient privacy protection
- Medical office administration
- Electronic health records management
- Effective communication
- Accurate documentation
- Interpersonal and written communication
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- HIPAA compliance
- Active listening
- Adaptability and flexibility
- Decision-making
- Task prioritization
- Self motivation
- Medical terminology
- Interpersonal skills
- Computer literacy
- Goal setting
- Professionalism
- ICD-10-cM coding
Certification
- Certified Birth Certificate Clerk, Trinity Health Hospistal - 2007-2024
Interests
Timeline
Health Information Management Technician
Trinity Health Hospital
08.2007 - 12.2025
Birth Certificate Clerk
Trinity Health Hospital
08.2007 - 12.2025
Home Health Scheduler
Michigan Visiting Nurses
06.2005 - 06.2007
No Degree - Health Information And Finance
Eastern Michigan University