Kimberly Ann Gavilanes

Managed specimen lifecycle for a diverse patient population, including military personnel, performing proficient venipuncture, ensuring strict adherence to protocols for collection, handling, and time sensitive processing (centrifugation, aliquoting, and packaging for reference lab shipment).

Conducted comprehensive pre-analytical assessments utilizing a variety of testing methodologies (waived, automated, and moderately complex assays) on blood, urine, and tissue samples while maintaining specimen integrity and viability.

Maintained quality assurance by identifying, documenting, and resolving quality control deviations, implementing corrective actions, and ensuring optimal functionality through routine operation and maintenance of laboratory equipment.

Leveraged laboratory information systems (LIS), including MHS Genesis and Cerner, for efficient patient log-on, sample processing, accurate entry and retrieval of lab orders, and prompt result reporting.

Provided exceptional customer service by promptly greeting customers with a friendly demeanor, resolving complaints, and maintaining a positive reputation.

Managed and operated a full range of commercial equipment (espresso machines, blenders, brewers), ensuring maintenance and peak efficiency.

Adapted quickly to high-volume periods by effectively balancing front- and back-of-house tasks, managing workflow, and delegating responsibilities to the team.

Assisted in inventory management to maintain adequate stock levels, reduce waste, and contribute to overall operational efficiency.

Trained new employees on coffees, teas, and merchandise while fostering a positive team environment through effective communication and collaboration

Efficiently processed and prepared a high volume of diverse products for shipment, demonstrating meticulous attention to detail in fulfilling customer orders.

Accurately received, prepared, and stowed products and packages, ensuring proper inventory management and problem resolution.

Successfully picked, packed, and shipped customer orders while proactively troubleshooting and resolving any discrepancies to ensure timely delivery.

Consistently adhered to strict safety guidelines, quality control measures, and production standards within a fast-paced environment.

Provided compassionate patient care and comfort, prioritizing safety, efficiency, and accurate documentation of vital signs and patient status in electronic health records (EHR).

Monitored patient conditions and supported therapeutic treatments, ensuring safe handling and mobility using various medical equipment.

Performed comprehensive laboratory support, including pre-analytic assessment of specimens, preparing urine/stool samples, and accurately documenting outputs while adhering to established protocols.

Ensured reliable blood glucose testing by performing quality control on instruments and conducting waived testing on geriatric patients, promptly reporting critical values to healthcare providers according to facility guidelines.

Maintained a safe and compliant healthcare environment by strictly adhering to all professional standards, facility policies, procedures, and regulatory requirements.