Kimberly Ann Grindrod
Maple City,MI
Summary
Enterprising manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
12
12
years of professional experience
Work History
Branch Manager
Lee County Library System
02.2020 - 03.2023
- Coordinated daily operations of community branch library
- Served as liaison to greater Dunbar community including partnering with numerous community groups to provide value-added services to underserved groups
- Resolved inquiries involving library related matters including negotiating and resolving complex, sensitive, and/or controversial issues and complaints
- Successfully established delivery service to include curbside pickup and remote research services during COVID closure
- Partnered with local nonprofit agencies and various government entities to extend library services to marginalized and nontraditional learners
- Assessed employee performance and developed improvement plans
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Created strategies to develop and expand existing customer use, resulting in increase in annual materials circulation and program attendance
Executive Director
Northern Chaffee County Library District
10.2017 - 06.2019
- Directed Library's operations including public services, technology, administration, and facilities management
- Ensured delivery of high-quality library programs and services to community
- Built relationships with donors, government officials and other organizations to secure funding and support for organization
- Managed development and implementation of Library goals, objectives, priorities, policies, and procedures; ensured Board objectives were integrated into Library policies and goals
- Directly responsible for development and administration of annual capital, operating, and other assigned budgets
- Served as in-house human resource department responsible for staff of 5(five) full time and 4(four) part time employees
- Monitored and evaluated service delivery methods and procedures; identifying and implementing changes necessary to improve operational efficiency
- Managed maintenance of library's collection including developing policies in relation to selection and purchase of all library materials
- Resolved inquiries involving library related matters including negotiating and resolving complex, sensitive, and/or controversial issues and complaints
- Programming expansion included cultural, educational, and community conversation models that increased door counts by 22% over 2016 numbers.
- Worked closely with organizational leadership and board of directors to guide operational strategy
- Represented organization to local public by giving presentations and speeches and participating in community events
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties
- Advocated for organization and company mission to raise awareness and support
- Established and maintained strong relationships with customers, vendors and strategic partners
Campus Librarian
Colorado Technical University
03.2016 - 10.2017
- Presented both on-line and in-person information literacy lessons along with follow-up sessions that included subject specific research coaching
- Served as resource center (100% electronic holdings) liaison to doctoral candidates during quarterly residency retreats
- Trained and coached students on how to use Evernote for building dissertation literature reviews and team-based projects requiring 100+ resources
- Conducted one-on-one research consultations with Bachelor, Master's and Doctoral candidates
- Coordinated with subject area experts (SME) in course design and resource requirements for general education courses
- Conducted yearly resource evaluation for already established general education courses
- Successfully designed and implemented information literacy instruction that was engaging and humorous so students were more likely to seek out research assistance later in semester
- Embraced extensive training on advanced level research in ProQuest, Academic Search Premier, EBSCO suite, PsycINFO, and MEDLINE
- Successfully integrated database research into resources accepted by 'traditionally minded' professors
- Prioritized excellence in customer centered service.
- Created programs and activities to promote library usage and literacy
- Assisted library patrons with resolving computer problems
Director of Library Services
Colorado Heights University
02.2015 - 03.2016
- Completed comprehensive research, organization and indexing of OER's for a 100% digital resource collection
- Prepared appropriate strategic plans in accordance with overall university mission and goals
- Responsible for formulating and executing library policies and procedures in cooperation with Library Advisory Board
- Utilized financial and material resources of library in efficient and comprehensive manner
- Directly supervised library support staff and student worker positions
- Represented library stakeholder interests on curriculum committee, academic team, and retention committee
- Increased embedded Information Literacy instruction to undergraduate and graduate level students by 30% over previous semesters
- Successfully coordinated with Academic team to increase student and faculty utilization of 100% electronic collection
- Revitalized stakeholder use of library digital collection through patron friendly collection development practices and increased library presence on campus
- Taught Introduction to Public Speaking, and First Year Student Success semester courses
- Introduced availability of research consultations by phone, chat, email and Facebook.
Adult Services Manager
Ashe County Public Library
01.2011 - 07.2014
- Provided daily leadership through departmental collaboration and long-range planning as part of library's management team
- Administered library operations and served as manager-in-charge when County Librarian was absent from building
- Developed and interpreted Library policies and procedures, including resolution of patron, staff and/or community issues
- Provided guidance, training and direct supervision for library staff of 5 full and part-time employees
- Managed adult materials collection including collection development, weeding, acquisitions and marketing
- Successfully provided daily leadership for Outreach and Adult Services staff utilizing Painless Performance Evaluation model
- Led team to increase departmental programming by 60% over three years including extensive expansion of teen and adult programming
- Transported library visibility into heart of community with highly popular outreach photo booth
- This summer promotion allowed one-on-one library advocacy moments to over 2750 of county's approximately 24,000 residents
- Registered 230 families for early literacy program 'Growing Book By Book'
- Served as library liaison to Annual Volunteer Income Tax Assistance program that completes over 750 free tax returns for moderate to low-income residents
- In 2014, VITA generated over $498,000 in spendable revenue for county residents
- Participated in creative design and implementation of community wide Health and Wellness Circle centered on 7 dimensions of wellness
- Successfully introduced, planned and coordinated Ashe County Community Read for 3 years
- Activities included county wide read aloud, renaissance fair in partnership with local Farmer's Market, author visits to multiple venues during culminating 'Author Weekends', and other highly creative, all-inclusive events.
Education
Master's of Library and Information Studies - Public Libraries
Florida State University
Tallahassee, FL05.2008
Bachelor of Science - Social Science Education
University of Central Florida
Orlando, FL08.1990
Skills
- Core belief in efficacious customer service centered strategic planning, and operations
- Experienced customer facing liaison utilizing dynamic approach to on-line assistance for stakeholders at all levels of service
- Proven excellence in planning and coordinating multi-organization events
- Solid foundation in designing and implementing Information Literacy instruction both in-person and through virtual environments
- Extensive experience organizing, indexing, and researching OER resources, institutional documents, and hard to categorize reports
- Proven supervisory skills based on performance evaluations designed to create culture of development and feedback
- Employee Development
- Marketing Development
- Operations Management
- Public Speaking
- Project Management
- Proficient in MS Office
- Client Relationship Management
- Information Management
- Event Planning
Timeline
Branch Manager
Lee County Library System
02.2020 - 03.2023
Executive Director
Northern Chaffee County Library District
10.2017 - 06.2019
Campus Librarian
Colorado Technical University
03.2016 - 10.2017
Director of Library Services
Colorado Heights University
02.2015 - 03.2016
Adult Services Manager
Ashe County Public Library
01.2011 - 07.2014
Master's of Library and Information Studies - Public Libraries
Florida State University
Bachelor of Science - Social Science Education
University of Central Florida
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