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Kimberlyann Joseph
Somerset
Summary
Learning & Development Leader with 10+ years of experience designing, implementing, and scaling training programs, leadership development initiatives, and performance improvement strategies. Proven success leading cross-functional teams, managing large-scale learning initiatives, leveraging data analytics to drive outcomes, and partnering with stakeholders to achieve organizational goals. Experienced in talent development, coaching, succession planning, and change management across diverse environments.
Overview
11
11
years of professional experience
Work History
Senior Learning Specialist
KIPP Team and Family
Newark, NJ
08.2023 - Current
- Designed and executed individualized development plans for diverse learner populations, partnering with stakeholders to drive measurable performance outcomes and skill acquisition.
- Leveraged performance metrics, assessments, and ongoing evaluations to measure program effectiveness, identify development opportunities, and optimize learning outcomes.
- Evaluated training effectiveness using feedback mechanisms, driving continuous improvement in programs.
- Empowered employees to take ownership of their personal development through coaching sessions focused on goal-setting and self-reflection techniques.
- Ensured consistency in training delivery by developing standardized curricula and facilitating train-the-trainer sessions.
Learning Acceleration Senior Manager
Democracy Prep Charter Schools
New York, NY
07.2017 - 06.2023
- Led cross-functional teams to streamline operational processes, improving efficiency across multiple departments.
- Directed and developed a team of five learning professionals, providing coaching, performance management, and career development to strengthen organizational capability.
- Analyzed data trends to inform decision-making, driving improvements in curriculum design and instructional practices.
- Designed and executed annual learning strategies and professional development roadmaps aligned with organizational objectives and workforce capability needs.
- Facilitated workshops and training sessions for staff, promoting best practices in teaching and learning methodologies.
- Provided strong leadership to enhance team productivity and morale.
- Developed and implemented targeted intervention strategies for 5 middle schools across NYC, resulting in 85% of students meeting or exceeding individualized learning goals.
Customer Service Manager
American Airlines
Queens, NY
01.2015 - 06.2017
- Led customer service teams to enhance operational efficiency and improve customer satisfaction.
- Developed and implemented training programs to elevate staff performance and service delivery.
- Managed escalated customer issues, ensuring timely resolution and maintaining positive relationships.
- Analyzed customer feedback to identify trends and drive strategic improvements in service processes.
- Cultivated stakeholder partnerships and drove learner engagement initiatives that increased knowledge retention and program adoption.
Education
Master of Science - Education
Florida International University
Miami, FL05.2012
Skills
- E-learning strategies
- Collaborative Problem-solving
- Learning Strategy
- Training Design & Delivery
- Instructional Design
- Adult Learning Principles
- Leadership Development
- Talent Development
- Performance Consulting
- Project Management
- Learning Program Development
- Curriculum Design
Timeline
Senior Learning Specialist
KIPP Team and Family
08.2023 - Current
Learning Acceleration Senior Manager
Democracy Prep Charter Schools
07.2017 - 06.2023
Customer Service Manager
American Airlines
01.2015 - 06.2017
Master of Science - Education
Florida International University