Kimberly Ann Palermo
Youngstown,NY
Summary
Accomplished Licensed Therapist and business owner with a proven track record at Self Employed and JaK's Management and Maintenance/Blue Bahia Resort. Leveraged expertise in anxiety reduction and team collaboration to enhance client well-being and achieve significant business growth. Skilled in implementing innovative treatment plans and strategic business operations, demonstrating a commitment to excellence and multicultural competence.
Licensed mental health professional with broad experience in therapeutic practice, skilled in cognitive-behavioral therapy, crisis intervention, and client assessment. Strong focus on team collaboration and achieving measurable results, adapting seamlessly to changing needs. Valued for effective communication, empathy, and problem-solving abilities, ensuring reliable support and positive client outcomes.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Licensed Therapist
Self Employeed
09.2024 - Current
- Improved client progress by conducting thorough assessments and tailoring treatment plans to individual needs.
- Implemented family systems therapy methods when working with families struggling with issues related to communication dynamics or dysfunctional relationships.
- Facilitated group therapy sessions to foster peer support, communication skills, and healthy coping strategies.
- Increased patient satisfaction by providing empathetic, compassionate, and culturally-sensitive therapy services.
- Integrated mindfulness-based approaches into therapy sessions to promote relaxation, stress reduction, and greater emotional awareness.
- Conducted crisis intervention services to provide immediate support for individuals experiencing acute distress or emotional turmoil.
- Employed trauma-informed therapeutic practices to support clients in processing and healing from past traumatic experiences.
- Educated clients on mental health topics such as stress management, relationship building, and self-care practices.
- Evaluated therapy outcomes regularly using standardized assessment tools, adjusting treatment plans as needed to ensure continued progress towards client goals.
- Promoted self-awareness in clients by using psychodynamic approaches that focused on understanding the influences of past experiences on present behaviors.
- Utilized cognitive-behavioral therapy techniques to help clients identify negative thought patterns and replace them with healthier alternatives.
- Contributed to a supportive work environment through collaboration with colleagues on case consultations and sharing of resources.
- Enhanced client well-being by implementing evidence-based therapeutic interventions and techniques.
- Established strong rapport with clients by actively listening, offering validation, and demonstrating genuine care for their wellbeing.
- Stayed current with industry developments through ongoing professional development and continuing education opportunities.
Owner
JaK's Managament and Maintenance/Blue Bahia Resort
01.2015 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Improved team productivity by introducing innovative project management tools and techniques.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Expanded business into new markets, cond
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
- Raised property accuracy and accountability by creating new automated tracking method.
Owner
Palermo Electric, Inc.
08.2011 - Current
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Director of Operations
Community Services for the Developmentally Disable
07.1996 - 07.2006
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Defined, implemented, and revised operational policies and guidelines.
Education
Addiction Counseling
University At Buffalo
Speech Pathology And Audiology
SUNY BUFFALO
BUFFALO, NYEducation
SUNY GENESEO
Geneseo, NYSkills
- Anxiety reduction
- Depression treatment
- Child and adolescent therapy
- Multicultural competence
- Dialectical behavior therapy
- Individual counseling
- Behavior modification
- Eating disorder therapy
- Substance abuse treatment
- Attention to detail
- Multitasking Abilities
- Team collaboration
- Goal setting
Accomplishments
- Supervised team of 1500 staff members.
Certification
- Substance Abuse Professional (SAP) – U.S Department of Transportation.
- Eye Movement Desensitization and Reprocessing Certified Therapist (EMDR) - EMDR International Association.
- Trauma-Focused Cognitive Behavioral Therapy Certification – Medical University of South Carolina or recognized training institutions.
Six Sigma Certification
Comleted several certififcations including Lean/SIx Sigman, Disney Institute and graduate of the Health Fellows Foundation class of 2018.
Timeline
Licensed Therapist
Self Employeed
09.2024 - Current
Owner
JaK's Managament and Maintenance/Blue Bahia Resort
01.2015 - Current
Owner
Palermo Electric, Inc.
08.2011 - Current
Director of Operations
Community Services for the Developmentally Disable
07.1996 - 07.2006
Addiction Counseling
University At Buffalo
Speech Pathology And Audiology
SUNY BUFFALO
Education
SUNY GENESEO
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