Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly barrera

Nutley,NJ

Summary

System Analyst with a B.A. in Information Systems and a strong technical background. Skilled in evaluating and enhancing IT systems to streamline operations and improve efficiency. Focused on applying technical expertise to support business growth and drive innovation.

Overview

12
12
years of professional experience

Work History

Loss Control Business System Analyst

Aegis
03.2023 - Current
  • Created and delivered comprehensive test plans for the RADAR application (Risk Assessment application for field engineers), ensuring thorough coverage of system functionalities and providing clear guidelines for developers. This proactive approach led to more releases passing testing successfully.
  • Prioritized tickets and planned 10 releases for the upcoming year, aligning with team goals and ensuring that key objectives were met, enabling the team to reach its end-of-year targets.
  • Effectively communicated testing results and issues to business stakeholders, development teams, and QA teams, facilitating quick resolution of defects and continuous improvement.
  • Pulled and mapped data for the automation bot, enabling it to take action on key tasks. This initiative significantly reduced manual effort and allowed the team to focus on more important tasks, increasing overall productivity.
  • Created testing guides outlining how to test the system's overall functionality, helping the team better understand the application's workflow and what needed to be tested, resulting in more efficient and effective testing processes.
  • Developed "how-to" guides for team members on how to use the applications, improving their understanding of the system and streamlining onboarding and training processes.
  • Worked with Excel to analyze and combine data, producing meaningful reports for team members and internal staff. This data-driven approach helped improve decision-making and enhanced the team's ability to track and monitor key metrics.

Application Systems Analyst

ELLKAY
09.2020 - 05.2023
  • Managed and optimized the lab portal, Care Evolve, ensuring smooth integration of lab results and orders for efficient operations.
  • Provided proactive support to external users, troubleshooting issues and offering guidance to improve the overall user experience and satisfaction.
  • Developed and maintained detailed documentation following system updates, keeping users informed of changes and enabling them to navigate new features with ease.
  • Created clear, user-friendly guides and manuals to assist users in understanding and effectively utilizing the system.
  • Utilized the Jira ticketing system to escalate and resolve incidents quickly, minimizing operational disruptions and ensuring prompt issue resolution.
  • Diagnosed, troubleshot, and resolved network and system issues in a timely manner, maintaining system performance and stability.

Application Support Engineer

Hogarth Worldwide
01.2017 - 08.2021
  • Contributed as a member of the global application support team based in the United States, providing vital technical assistance and troubleshooting for a wide range of applications.
  • Supported various applications including Workflow (marketing applications), HR, employee timekeeping, PTO tracking, and expense management.
  • Planned and facilitated onboarding for new employees, ensuring smooth integration into the company’s systems and processes.
  • Resolved incidents related to applications, offering support to both internal and external users.
  • Addressed escalated tickets related to application issues, ensuring resolution within agreed-upon SLAs.
  • Logged and tracked tickets efficiently using the Jira tracking system.
  • Assessed project scopes to identify and define necessary requirements for successful implementation.
  • Served as the primary point of contact for internal stakeholders and clients, providing prompt, professional assistance in resolving inquiries and concerns.
  • Provided 1st line support during 24/7 shifts, ensuring continuous assistance and system stability.

Systems Analyst

CareOne Management LLC
03.2013 - 01.2017
  • Administered and supported all Electronic Medical Records (EMR) applications within the organization, ensuring smooth and efficient operation.
  • Managed user setups and credentials within the EMR system, facilitating seamless onboarding and upholding strict data security protocols.
  • Efficiently handled the opening and closing of tickets, resolving user inquiries, technical issues, and system concerns in a timely and effective manner.
  • Led training sessions for new users, ensuring they understood EMR functionalities and best practices, enabling them to maximize productivity within the system.
  • Conducted thorough testing of programs to verify data integration accuracy and integrity, ensuring compliance with high-quality standards.
  • Monitored and tracked the effectiveness of implemented solutions, continuously improving the system’s performance and user satisfaction.

Education

Bachelor of Arts - Information Systems

New Jersey Institute of Technology
Newark, NJ
03-2013

Skills

  • Operating Systems - Windows, Linux, macOS
  • Ticketing and Documentation - Zendesk, Jira, Wiki, ServiceNow
  • Software Development - HTML, CSS, JavaScript
  • Tools - Microsoft Office Suite, MS Teams, Slack, Zoom, VMWare, Google Hangouts, Webex
  • IT Administration - Active Directory, Okta

Timeline

Loss Control Business System Analyst

Aegis
03.2023 - Current

Application Systems Analyst

ELLKAY
09.2020 - 05.2023

Application Support Engineer

Hogarth Worldwide
01.2017 - 08.2021

Systems Analyst

CareOne Management LLC
03.2013 - 01.2017

Bachelor of Arts - Information Systems

New Jersey Institute of Technology

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Kimberly barrera