Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Accomplishments
Work Availability
Work Preference
Hi, I’m

Kimberly Chairez

Dallas,Texas

Summary

Passionate, encouraging manager and analytical problem-solver with talent for leading and motivating, as well as excellent customer relations and relationship-building skills. With 8 years in the restaurant industry (5 years in a leadership role), dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance while exceeding industry standards.

Overview

8
years of professional experience
2
Languages

Work History

Zalat Pizza

Assistant Manager
07.2022 - Current

Job overview

  • Oversee hiring, recruiting, onboarding, training, mentoring, and development of new team members
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
  • Oversaw training and support of (3) new store openings
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Provided leadership to restaurant team and guided day-to-day operations to achieve efficiency, profitability, and customer satisfaction goals
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs

Chick-fil-A

Certified Trainer
03.2022 - 02.2023

Job overview

  • Mentored new hires, resulting in stronger staff development and increased productivity
  • Monitored participant workflow and behaviors throughout training process
  • Enhanced trainee retention rates through personalized coaching and supportive feedback
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs
  • Maintained organization of documents, materials, and equipment

Starbucks

Shift Leader
06.2020 - 02.2023

Job overview

  • Increased overall customer satisfaction by providing personalized coffee recommendations based on taste preference and remembering regular customers' orders
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Successfully managed a high volume shop during peak hours, maintaining consistency in quality and speed of service
  • Responded to staffing shortage by taking on additional responsibilities and supporting team members
  • Communicated effectively in stressful situations and solved immediate problems with restaurant management, staff, and customers

Education

Skyline High School
Dallas, TX

High School Diploma
05.2019

Skills

  • Labor and Food Cost Management
  • Time/Budget Management
  • Development/Execution of Processes
  • Performance Evaluations
  • Onboarding and Orientation
  • Hiring and Training
  • MS Office
  • Customer Relations
  • Documentation And Reporting
  • Computer Skills
  • Money Handling
  • Employee Scheduling

Affiliations

  • Billy Johnson - Area Leader, Zalat Pizza (903)508-9567
  • Adra Propps - General Manager, Zalat Pizza (214)957-6385

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Certification

  • ServSafe - 01.09.2023-01.09.2028
  • TABC - 05.16.24-05.16.26

Accomplishments

  • Supervised team of 15 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Availability
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-Site

Important To Me

Company Culture401k matchPaid time offWork-life balanceCareer advancement4-day work weekStock Options / Equity / Profit SharingTeam Building / Company RetreatsPaid sick leaveHealthcare benefitsFlexible work hoursPersonal development programs

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Kimberly Chairez