KIMBERLY D. BARR
Columbia,South Carolina
Summary
Talented Insurance Customer Service Representative with a proven track record of providing exceptional customer service over the phone and in person. Skilled in effectively conveying information about products or services, taking orders, canceling accounts, and resolving issues. Possesses excellent communication and task prioritization abilities. Seeking a stable full-time position in a team-oriented environment to utilize professional experience and abilities in tackling new challenges with an established company.
Overview
16
16
years of professional experience
Work History
Claims Customer Service Representative II
Blue Cross Blue Shield of South Carolina
05.2022 - Current
- Answering 40 calls per day, while answering questions about benefits, claims and accepting payments.
- Ensured accurate documentation and record-keeping, adhering to company policies and industry regulations.
- Enhanced customer satisfaction by efficiently resolving claims and addressing policyholder concerns.
- Streamlined claims processing for quicker resolutions, utilizing thorough investigation techniques and attention to detail.
- Assisted in training new hires on claims procedures and best practices, fostering a collaborative learning environment that facilitated rapid skill development.
Long Term Substitute – Part-Time
Richland One School District
08.2018 - Current
- Perform the instructional and classroom management processes for teachers who are absent for a day or longer periods of time
- Various clerical task, scheduling duties, including taking attendance, explaining homework, and maintaining classroom cleanliness
- Handle High Stress situations which may require adaptation of response or research
- Coordinate with other departments to resolve issues according to state regulations.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
Customer Service Advocate ll
Aston Carter Staffing (BlueCross BlueShield)
10.2021 - 05.2022
- Data Processing confidential or sensitive insurance information with discretion
- Operate multiple computer systems effectively and efficiently
- Research/Review Federal Market Place policies according to ACA requirement
- Maintain accurate records and provide feedback to management on inquiries.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed 40 calls per day during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
Mortgage Loan Processor
TD Bank Technology Center
02.2015 - 05.2018
- Document review, retrieved financial documents, verified insurance and medical documents, processed, ordered title searches, and closed customer loan proposals
- Submitted loan applications to the underwriter for verification and recommendations
- Maintained friendly and professional customer interactions
- Complied with strict HIPPA laws regarding company/client information.
Front Desk Receptionist
American Security Service
10.2008 - 02.2015
- Greeted [20-30] daily visitors and employees with a smile
- Answered phone by the second ring with enthusiasm
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction
- In a manner to reflect the mission, vision, and values through actions and conduct
- Processed inquiries and resolved/escalated issues to management personnel to ensure client satisfaction
- Monitored and screened visitors by verifying accessibility to inter-office personnel
- Provided effective verbal /written communication skills and clerical supports to company employees via email, telephone, or postal mail.
Education
Master of Arts - Managerial Leadership
Webster University
Columbia, South Carolina01.2011
Associate of Science - Human Services
Piedmont Technical College
Greenwood, SC05.2004
Skills
- Decision-making abilities
- Social perceptiveness
- Medical terminology knowledge
- Customer-service oriented
- Fosters client relations
- Inventory management
- Word processing
- Problem-solving skills
- File / Time management
- Database administration
- Conflict resolution
- Cash handling
- Claims Experience
- Management
- Multitasking Abilities
- Problem-Solving
References
Available upon request
Timeline
Claims Customer Service Representative II
Blue Cross Blue Shield of South Carolina
05.2022 - Current
Customer Service Advocate ll
Aston Carter Staffing (BlueCross BlueShield)
10.2021 - 05.2022
Long Term Substitute – Part-Time
Richland One School District
08.2018 - Current
Mortgage Loan Processor
TD Bank Technology Center
02.2015 - 05.2018
Front Desk Receptionist
American Security Service
10.2008 - 02.2015
Master of Arts - Managerial Leadership
Webster University
Associate of Science - Human Services
Piedmont Technical College
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