Kimberly D. Couts
Moore,OK
Summary
Personable Inside Sales Manager with 12 years of experience driving sales force expansion and performance excellence. Demonstrated talent for boosting client satisfaction and retention by evaluating service delivery and recommending improvements. Committed to generating profits by maximizing team efficiency and product knowledge. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work History
Inside Sales Account Manager (Public)
Dell Technologies
Oklahoma City, OK
07.2016 - Current
- B2B relationships with customers and partners based on knowledge of technology, products, and services
- Responsible for managing and selling to large complex customers within geographic region and within specific market.
- Increased sales by 10%
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives
- Prepared pricing strategies for current customers to enhance sales and increase profitability
- Worked closely with other departments to promote products and marketing campaigns
- Coordinated activities and projects to plan sales department operations and meet timelines
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects
- Secured new accounts by strategically pursuing leads, generating over $200,000 in revenue monthly
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Worked closely with other departments to promote products and marketing campaigns.
- Performs consultation to department officials and other governmental agencies regarding contractual agreements and other issues involving procurement program.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.
- Incorporated new products seamlessly and integrated offerings into routine sales calls.
Owner Relations Representative
Chesapeake Energy Corporation
Chesapeake Energy, OK
12.2014 - 09.2015
- Managed over 50 customer calls per day
- Investigates and respond to basic and routine landowner, vendor, and working interest partner inquiries via telephone or email to resolve questions, complaints, or other inquiries
- Navigates various land systems and applications to retrieve landowner information
- Seeks out subject matter experts on difficult inquiries to resolve customer inquiries or complaints.
- Gained strong leadership skills by managing projects from start to finish
- Resolved problems, improved operations and provided exceptional service
- Skilled at working independently and collaboratively in team environment
- Proved successful working within tight deadlines and fast-paced environment
- Delivered services to customer locations within specific timeframes
- Skilled at working independently and collaboratively in team environments
Education
MBA - Business
Mid-America Christian University
Oklahoma City, OK 05.2011 - 12.2012
B.S - Political Science
University of Central Oklahoma
Edmond, OK 08.2000 - 05.2008
Skills
Remedial Training Oversight
Product development support
Design assistance
System Analysis
Remote support
Technical Documentation
Server maintenance
Inside sales
B2C sales
Sales experience
Sales goals
Updating accounts
Public speaking abilities
Sales processes
Account management and updating
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Inside Sales Account Manager (Public)
Dell Technologies
07.2016 - Current
Owner Relations Representative
Chesapeake Energy Corporation
12.2014 - 09.2015
MBA - Business
Mid-America Christian University
05.2011 - 12.2012
B.S - Political Science
University of Central Oklahoma
08.2000 - 05.2008