KIMBERLY D. JAMES
Celebration,FL
Summary
Insightful Manager with 20+ years of experience directing and improving operations through effective employee motivational strategies. Diligent leader and mentor with exceptional management abilities and a results-driven approach. Proficient in best practices and market trends. A talented leader with a collaborative approach to business planning and day-to-day problem-solving.
Overview
28
28
years of professional experience
Work History
Manager, Professional Recruiting, DPEP
THE WALT DISNEY COMPANY
03.2022 - Current
- Manage a team of 9 professional recruiters supporting the Facilities and Operational Services (FOS) organization
- Work cross-functionally with partners across DPEP, FOS, HR, and compensation to identify and provide solutions to improve partner relationships, recruitment process, and candidate experience
- Create onboarding training plans for new recruiters
- Facilitate recruiter training refreshers with current DPEP professional recruiters
- Identify diversity recruiting opportunities the recruiters can leverage to improve overall diversity percent through the interview process and hiring such as training teams on diversity search strings, diversity and inclusion boards, BERGs, HBCUs, and targeted LinkedIn sourcing
- Through weekly one-on-one meetings work with each recruiter on professional development.
Senior Recruiter, Professional Recruiting, DPEP
WALT DISNEY COMPANY
08.2021 - 03.2022
- Full cycle senior recruiter supporting Consumer Products, Games, and Publishing teams with a focus on the Licensing business
- Strategically collaborate to rebuild trust with business partners to impact staffing levels quickly
- Drive for results through updating the interview process and addressing compensation pitfalls
- Actively working with the business partners on diversity platform improvements through innovative sourcing measures
- Assist in influencing recruiting peers on how to best utilize LinkedIn Recruiter and putting it to practice through the introduction of sourcing hours
- Impacting overall recruitment business by creating Canadian recruitment process and document, Licensing Sales Incentive process and document, and implementation of interview feedback form.
Recruiting Manger/Staff Recruiter
TESLA, INC
10.2017 - 07.2021
- Manager professional/leadership recruitment for the field-based organization (sales, service, delivery, and energy).
- Successful results in leadership level and volume level focused hiring for various lines of business in Tesla field organization prioritizing managing a team and personal requisition load of upwards of 80+ requisitions at a given time.
- Support and influence field-based leadership in elevating the recruiting process and level of talent brought into Tesla.
- Manage a team and full-cycle recruiting from sourcing to onboarding creating new processes along the way targeting passive and active candidates.
- Partner with teams to build effective sourcing and recruiting strategies for quick closures of openings (ex. hiring events).
- Manage metrics and reporting through personally created tracking and company driven dashboards.
- Roll out of the new applicant tracking system, Avature. Lead team in recruiting principals of Tesla First, Experts in our Craft, Trusted Partners, Candidates as Guests, and One Team Best Team.
- Organize and facilitate diversity-focused “open houses” (examples are Women In Tesla and Women In Tech events).
Talent Acquisition Manager
KATE SPADE & COMPANY
NEW YORK
08.2013 - 10.2017
- Manager of all full-cycle recruiting covering all retail field umbrellas for entire retail fleet of 200+ stores in 25 districts in North America.
- Collaborate, influence, and built strong partnerships with 5 regional directors and 25 district leaders on an ongoing basis regarding store growth and expansion plans for both brands, succession planning of internal talent, and key performance management opportunities.
- Liaison between field organization and corporate partners (all HR, corporate recruiters, VP of Stores, President of Stores, VPs, and Directors of specific business units at corporate).
- Direct recruiting focuses (sourcing, interviewing, and hiring) of store leaders, senior store leaders, area leaders, district leaders, regional directors, and vice president of stores levels.
- Support through education of the store leaders on store-level hiring.
- Created and implemented all field-recruiting strategies, processes, interviewing protocols, recruitment tools, job descriptions, succession planning strategies, referral bonus programs, and social media recruiting directives. Responsible for training of all recruitment focuses and processes to field and corporate leadership teams including iCIMS (applicant tracking platform), LinkedIn, and all other recruitment tools/job boards for field organization.
- Create and manage all metric reporting for field organization based on hiring numbers, openings, vacancy percentage, referrals, and time to fill.
Senior Regional Recruiting Manager
ANN TAYLOR
12.2012 - 08.2013
- Through collaboration lead, create recruitment strategies, and support 12 districts (approx
- 150 stores) through sourcing, interviewing, hiring, and succession planning of talent for the retail field organization
- Focus on District Managers, Store Managers, Co-Managers as well as Visual Managers, HR Managers, and Regional Vice Presidents
- Created and implemented a field-based team onboarding curriculum for new recruiters as well as, created and implemented recruitment seminars throughout the East coast region focusing on how to recruit, network events, LinkedIn trainings, and social media “how-to” training
- Additional special projects included participating in a redesign of the internal intranet system for the talent resources section (AT Web) and developed strategy, steps, and processes for interviewing external and internal talent for field-based positions
- Act as talent resources “superuser” representative for field for Taleo (applicant tracking system).
Sr. Experienced Recruiter
TARGET
09.2005 - 12.2012
- My sole responsibility is to source, interview, and hire talent for stores, pharmacies, and clinics throughout multiple areas of the country
- Proven record of achievement in exceeding metric goals determined by Target year after year; doubling number of accepts to hiring goals
- Collaborate with field teams and hiring managers to determine succession planning of team members and future openings
- Create and implement market strategies in harder-to-staff areas by innovating new sourcing ideas resulting in successfully turning “red” markets into “green” markets
- Represent the Southeast region as the Employment Brand and Social Media Ambassador for Target, taking part in pilot programs, strategizing the use of social media venues, and developing and implementing team training regarding the use and benefits of social media
- Act as team trainer for new recruiters
- As Taleo captain for the Southeast region, I am responsible for rolling out training, process changes, and compliance reporting to the recruitment team
- Collaborated with Target’s strategy and process team to assist in developing process updates as well as work together to solve problems in interview processes and overall onboarding processes
- Created and implemented Talent Acquisition team training for the Clinic line of business, which has since been shared with the VP of HR Operations, and Director of Talent Acquisition as a key tool to use in understanding this line of business as it expanded.
OFF
10.2004 - 08.2005
College Recruiter
WALT DISNEY WORLD
07.2003 - 09.2004
- Successfully travel to the Northeast to recruit upwards of 250 students per semester and select the right-fit diverse talent for the Walt Disney World College Program (a five- or seven-month internship program designed for undergraduate students)
- By designing and implementing marketing and recruiting strategies, achieve and succeed in budgeted offer goals and arrival goals as set by the department
- Continue to develop and build relationships with previous faculty and school administration members at two- and four-year colleges and universities in the United States
- Actively develop sales strategies at each school to sell the education piece of the program to each contact on campus for college credit opportunities
- With great enthusiasm and energy, present and facilitate a flawless presentation to groups of students and faculty ranging upwards of 150 people at a time
- Successfully convert high numbers of presentation attendees to interviews and to hires
- Hire and manage 15 campus representatives at various schools within my region by participating in kick-off sessions, offer sessions, incentive programs, and other various motivation programs
- Assist in pre-employment and onboarding processes of all internship candidates (upwards of 3,000 students per semester) including organizing and facilitating benefits training, completing, and verifying new hire paperwork, visa verifications, background investigations, and drug screens.
Senior Assistant Manager
ANN TAYLOR
06.2002 - 07.2003
- During my time of employment was “acting” Store Manager covering the Store Manager’s leave of absence
- Recruited, hired, trained, and supervised more than 20 employees in $1Million in annual sales
- Manager of overall store operations including store opening and closing procedures, daily paperwork, and payroll with a concentration in business planning and development
- Successfully organize and execute monthly visual store layout, floor sets, marketing needs, and displays
- Utilize corporate training tools, the Delighting Client Experience, to assist in training and maintaining staffing levels
- Uphold and implement company values of the client first, teamwork, diversity, continuous learning, and innovation, caring about others, high ethical standards, and having fun in the daily work environment
- Strive to continuously meet and exceed daily, monthly, and seasonal sales plan goals for the store.
Catering Manager
INVERSNESS HOTEL
Denver, Colorado
11.2001 - 06.2002
- Responsible for prospecting, selling, and servicing events for local/social business including but not limited to meetings, golf tournaments, bar/bat mitzvahs, and wedding events
- Organize and complete all details of the planning budgeting, rooming lists, and then execute each type of event
- Work on a daily basis with third-party vendors in organizing specific needs for clients
- Impute banquet event orders into Delphi (computer program) per specified needs, requests, and desires of the client
- Conduct site inspections to potential clients of the hotel’s amenities, guest rooms, and function space
- Meet and exceed monthly and quarterly individual and departmental sales catering goals
- Be available as the onsite contact for groups and on-site facilitator for social functions and weddings
- Assist in upselling group packages and food and beverage items
- Plan exceptional events whether they are a general session or a once-in-a-lifetime wedding reception.
Wedding Event Manager
WALT DISNEY WORLD - Disney’s Fairy Tale Weddings
05.1994 - 11.2001
- Wedding Services Experience
- Overall responsibilities included complete planning, budgeting, and execution of custom wedding events
- Personally, organizing wedding itineraries involving all Walt Disney World properties and guests attending events
- Act as the main contact for all communication and organization with third-party vendors for guests
- Areas of organization and planning include food and beverage, transportation, floral, entertainment, videography, cosmetology, sales, and 14 resort properties
- Impute all details for banquet event orders into Disney’s Sales and Catering System
- Assist in achieving and exceeding departmental business objectives through food and beverage sales, theme park ticket admissions, and room night sales goals
- Assist co-workers in facilitating Disney’s Fairy Tale Wedding’s “Get It” program, which allows cast members an opportunity to learn and shadow the department through a specifically designed class.
Wedding Services Assistant
WALT DISNEY COMPANY - Disney’s Fairy Tale Weddings
College Program - Merchandise Sales Hostess
WALT DISNEY COMPANY
Education
BACHELOR OF SCIENCE - Home Economics, Fashion Merchandising, Business Administration/Marketing
EASTERN ILLINOIS UNIVERSITY
Skills
- Project Management
- Industry Trends
- Managing Operations and Efficiency
- Team Management
- Motivating Performers
- Employee Coaching and Motivation
- Report Preparation and Analysis
- Data and Trend Forecasting
- Strategic Planning
- Team Recruiting and Onboarding
- Interdepartmental Collaboration
- Leadership
Timeline
Manager, Professional Recruiting, DPEP
THE WALT DISNEY COMPANY
03.2022 - Current
Senior Recruiter, Professional Recruiting, DPEP
WALT DISNEY COMPANY
08.2021 - 03.2022
Recruiting Manger/Staff Recruiter
TESLA, INC
10.2017 - 07.2021
Talent Acquisition Manager
KATE SPADE & COMPANY
08.2013 - 10.2017
Senior Regional Recruiting Manager
ANN TAYLOR
12.2012 - 08.2013
Sr. Experienced Recruiter
TARGET
09.2005 - 12.2012
OFF
10.2004 - 08.2005
College Recruiter
WALT DISNEY WORLD
07.2003 - 09.2004
Senior Assistant Manager
ANN TAYLOR
06.2002 - 07.2003
Catering Manager
INVERSNESS HOTEL
11.2001 - 06.2002
Wedding Event Manager
WALT DISNEY WORLD - Disney’s Fairy Tale Weddings
05.1994 - 11.2001
Wedding Services Assistant
WALT DISNEY COMPANY - Disney’s Fairy Tale Weddings
College Program - Merchandise Sales Hostess
WALT DISNEY COMPANY
BACHELOR OF SCIENCE - Home Economics, Fashion Merchandising, Business Administration/Marketing
EASTERN ILLINOIS UNIVERSITY
Similar Profiles
Dr. Christie Mills-BrownDr. Christie Mills-Brown
Senior Director of A&R at The Walt Disney Company,Walt Disney AnimationSenior Director of A&R at The Walt Disney Company,Walt Disney Animation
Tom BrunoTom Bruno
Strategic Sourcing Category Manager at Walt Disney Company-Disney Cruise LineStrategic Sourcing Category Manager at Walt Disney Company-Disney Cruise Line
Jaedon Minniefield-FortierJaedon Minniefield-Fortier
Production Artisan at The Walt Disney Company/Disney Live EntertainmentProduction Artisan at The Walt Disney Company/Disney Live Entertainment
SAMMIA PRATTSAMMIA PRATT
Business Affairs Director at The Walt Disney Company - Disney InstituteBusiness Affairs Director at The Walt Disney Company - Disney Institute
Mirta WetzelMirta Wetzel
Clinical Supervisor at Advent Health Medical Group – Head and NeckClinical Supervisor at Advent Health Medical Group – Head and Neck