Kimberly D. Marzo

I'll start off by saying this employment opportunity has been a true blessing since after COVID, and throughout my employment for nearly five years.

- 1. I was hired for a server position in the Dietary and Memory departments, administering meals during the end of COVID, per safety restrictions.

- 2. Continue to branch out to increase my understanding of different departments. Then I was preselected to join the care staff team due to my compassion for going above and beyond in the assisted living environment. Trained by the best of the best for memory, independent, and assisted care. Performed with precise direction on a timely routine. My shift was 3 PM to 11 PM, then I picked up additional shifts from 11 PM to 7 AM due to staff or agency staffing being absent, and no call/no-show at least two times a week.

- 3. Alongside care staff, I was trained as a med tech. I learned a totally new approach to medicine, with a focused task assignment by times. Ensuring that all the residents had their proper medicines, per their doctors' prescriptions. Then, I was certified in June 2021. I performed Med Tech duties in every department at my highest level, following the correct certified procedures from October 2021 until 2023.

- 4. Continued to be elected to join the Life Enrichment Team. Prescheduling events, performers, classes, and outings with our Activities Coordinator. The scheduled time was 8 a.m. to 4:30 p.m. Then, since cross-trained. I would work in the kitchen in the evenings to assist the team.

- 5. In the summer of 2023, I was re-elected to serve as a Lead Server in the Dietary department. This included the training of many server employees. To be a positive lead role with dedication and efficiency. setting up a continental breakfast, delivering all memory care meals, performing dishwashing duties, and managing paper products inventory control for the kitchen and dining rooms. Including restocking, laundry duties, and bereavement basket creations, and pre-pull stock for parties and events. Also, to be an expeditor on the main line in the kitchen for the distribution of hot food. Also running to-go orders for residents who are unable to make it to the dining room. This position was based on the all-hands-on-deck motto. To work well with others for time control and completions in every area of the kitchen schedule.

- 6. My record of attendance was 100% impeccable, and I was recognized as a 110% responsible team player. Willing to learn and advance to the next higher level of excellence in following the dining and kitchen procedures. To continue to strive for the ultimate best service in the dining experience. Not only for the residents, families, guests, and our employees. I have felt so glorified when the residents would point out that I was the best on countless occasions.

- 1. Providing & Initiating Superior & Courteous Customer Service Relations on Guests arrival & departure of the establishment. Especially with a friendly & kind manner to accommodate their requests, reservations, & wait time estimates. Also keeping front of house clean & organized at all times.

- 2. Coordinate and memorizing seating & table occupancy. Escorting, while assisting the Guests comfortably and effortless to there seating tables. As well as to organize the Server's area availability for a more pleasant accurate dining experience.

- 3. Answering phone calls for Take-Out/ Door Dash Orders, Scheduling Daily/ Weekly & Party Reservations, Vendor Calls, & any Customer Service Call that call in for assistance.

- 4. Multitasking throughout all areas of the restaurant's location to assist other Department's & Manager's. To constantly be aware of open seating availability.

- 5. 100% Attendance/ 110% Responsible Team Player/ Willing to learn & advance in any trade or position.

- 1. Phone Scheduling Plumbing Emergency/Non Emergency Appointments for Commercial/Residential Plumbing, Sewer & Drain, Gas, Irrigation. Working aside the lead Dispatcher to complete Technician's daily calender route. Receiving In-Coming Calls from Vendors/Contractors. Selling Parts/ Service Installations weekly/monthly. Coordinating w/ Warehouse for scheduled Installations.

- 2. Data Entry - A/R Postings of Invoices on Acowin Operating System. Also Daily Filing of Invoices, CC Receipts & Construction Bids/Projects for audit purposes. Alpha/ Numeric system.

- 3. 100% Attendance/ 110% Responsible Team Player.

- 1. Phone Scheduling Plumbing Emergency/Non Emergency Appointments / In-Coming & Out-Going Office Call taking w/ Vendors / City Permit Inspectors / Clients & Agents.

- 2. Preparing Technicians for their Daily Plumbing Schedule. Collecting Invoices ( Paper / Digital Email Receipts (Daily/Weekly Paperwork/Collections of Payments)

- 3. Dispatching & Data Entry / Closing Jobs & Posting Invoices Payments on Operating System SuccessWare. Submitting/Finalizing Work Orders for multiple maintenace service companies through Online Portals.

- 4. Key Holder / Office Supply Ordering / Preparing all Info & Forms for the Technicians Mandatory Tech Hand Books / Daily Sales Goals Board & Excel Reporting.

- 5. 100% Attendance/ 110% Responsible Team Player.

- 1. Retail Sales/ Crafting Idea Coordinator / On Hand Customer Service / Register Duties / Fabric Counter Duties / Merchandise Acknowledgement / Recovery of the Store. Assisting on Store Merchandise Layouts / School Projects / Classes / Fabric & Interior Fabric Design.

- 2. 100% Attendance/ 110% Responsible Team Player.

- 1. Retail Sales for Merchandise for NHL /The Florida Panthers/ Concert Events at the BBT Center. Customer Service / Register Duties / Recovery of Stores, Booths & Kiosks & greeting Customers with a big smile & positive atmosphere upon their arrival & departure.

- 2. 110 % Responsible / 100 % Attendance.

- 1. Night Shift Duties with processing computer generated sales on a T1 System - w/ on hand orders, for next day delivery per truck freight transportation. Up to 18 Trucks a day, load drop off of 9 Stops or more to Chevron, Mobile Gas Stations, Convenience Stores, Walgreens & Fresh Markets.

- 2. Bi-Yearly Inventory Duties / Creating & Delivering Daily "On Hand Inventory Stock Reports" to Sales Representatives.

- 3. 110 % Responsible / 100 % Attendance.