Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Kimberly Novak

Lexington,KY

Summary

Results-driven Practice Manager at Kentucky Cardiology PLLC, specializing in optimizing medical operations through strategic policy development and workflow enhancements. Successfully led technology integration initiatives that significantly improved operational efficiency and patient care quality. Proven expertise in recruiting top medical talent, resulting in a marked increase in process effectiveness. Proficient in managing electronic health records, showcasing a strong combination of leadership and technical skills.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Practice Manager

Kentucky Cardiology
Lexington, KY
04.2020 - Current
  • Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
  • Maintained financial records, including billing and accounts receivable and payable.
  • Provided leadership and guidance to the medical team in order to meet goals and objectives.
  • Coordinated staff recruitment, training, and scheduling activities.
  • Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
  • Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
  • Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
  • Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
  • Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Ordered supplies needed and kept tabs on inventory levels.
  • Created and implemented policies and procedures for effective practice management.
  • Motivated staff by offering direction and providing constructive feedback.
  • Communicated with patients with compassion while keeping medical information private.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports.
  • Checked entire office and waiting areas regularly to provide clean and organized surroundings.
  • Recruited, hired and trained new medical and facility staff.
  • Explained policies, procedures and services to patients.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.

Front Office Supervisor

Kentucky Cardiology
Lexington, KY
10.2018 - 04.2020
  • Supervised and managed all front office staff, including hiring and training new employees.
  • Provided customer service to patients by addressing inquiries, concerns, and complaints in a timely manner.
  • Maintained accurate records of patient data such as insurance information, test results., in the electronic health record system.
  • Processed payments from patients for services rendered by the practice.
  • Prepared reports on daily operations of the front office to track progress and identify areas of improvement.
  • Coordinated with other departments within the healthcare facility regarding patient care initiatives.
  • Responded promptly to any emergency situations that may arise during business hours.
  • Delegated work to staff, setting priorities and goals.

Prior Authorization Representative

Kentucky Cardiology
Lexington, KY
08.2018 - 10.2018
  • Reviewed prior authorization requests for completeness and accuracy.
  • Submitted prior authorization requests electronically or by phone to payers.
  • Maintained accurate records on all prior authorizations requested, received, and denied.
  • Maintained files for referral and insurance information, entering referrals into system.
  • Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.

Front Desk Receptionist

Remedy Staffing/Kentucky Cardiology
Lexington, KY
05.2018 - 08.2018
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.

Obstetrician Advisor

Wellhealth Medical Group
Las Vegas, NV
06.2016 - 03.2018
  • Liaised with insurers to acquire worldwide maternity coverage.
  • Informed patients about comprehensive maternity coverage worldwide.
  • Created payment schedules for patients.
  • Implemented a tracking system for OB patients' insurance details.
  • Facilitated communication between providers and patients for testing purposes.
  • Maintained highest standards of patient care.

Front Desk Receptionist

Wellhealth Medical Group
Las VEgas, NV
05.2015 - 06.2016
  • Greeted customers warmly and made them feel welcome.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

AML Analyst

Caesar's Entertainment
Las Vegas, NV
11.2014 - 03.2015
  • Conducted investigations into potential violations of AML laws and regulations.
  • Drafted and tracked SARs derived from ASARA assessments.
  • Conducted 90-day follow-ups on SAR activity.
  • Daily review of security and surveillance for suspicious activity.
  • Consistently adhered to expected audit timelines.

System Support Specialist

Nevada State Bank
Las VEgas, NV
10.2007 - 11.2014
  • Maintained positive working relationship with fellow staff and management.
  • Knowledgeable about bank regulations.
  • Developed training programs for new product launches and upgrades.
  • Managed various mailboxes and handled requests accordingly.
  • Experience with creating documents, spreadsheets, and presentations.
  • Developed and implemented procedures for the installation, testing, maintenance and operation of systems equipment.
  • Conducted training sessions for users on new applications or systems functions.

Branch Manager Trainee

Nevada State Bank
Las Vegas, NV
02.2007 - 10.2007
  • Provided guidance and support to branch staff on a daily basis.
  • Resolved customer complaints promptly while maintaining excellent customer service standards.
  • Identified opportunities to improve processes and procedures within the branch office environment.
  • Maintained accurate records of daily transactions including deposits, withdrawals, transfers, loan payments.
  • Conducted training sessions for branch employees.
  • Managed account openings for variety of banking products.
  • Received comprehensive training in various branch functions to gain insights into banking regulations.

Branch Manager

Moneytree
Las Vegas, NV
04.1999 - 01.2007
  • Managed staff scheduling, hiring and training processes.
  • Conducted regular performance reviews for all employees in the branch.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Assisted other branches when needed during peak periods or special projects.
  • Performed regular audits of financial records in order to ensure accuracy.
  • Cultivated managerial talent for branch launches.
  • Elevated staff to Vault tellers.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Facilitated one-on-one reviews on a monthly basis.
  • Interacted with District Manager and Corporate office to discuss branch operations.

Assistant Manager

Crescent Jewelers
Escondido, CA
06.1998 - 03.1999
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Provided excellent customer service through direct sales.
  • Generated thirty-five percent of monthly store revenue.
  • Maintained consistent communication with head office for inventory needs and sales reports.

Regional Manager

Meldisco
Corona, CA
03.1993 - 06.1998
  • Developed and implemented regional strategies to increase sales, market share, and profitability.
  • Led monthly meetings with district managers to review performance metrics and strategize for future growth.
  • Recruited, hired, trained and managed a team of district managers across multiple states and provinces.
  • Actively participated in trade shows, conferences, conventions, seminars., as a representative of the organization.
  • Managed budget allocations for each district office while ensuring sufficient resources were available for operating expenses.
  • Ensured smooth daily operations for thirteen employees managing shoe departments in 414 stores.
  • Apply effective merchandising techniques district-wide.

District Manager

Meldisco
Modesto, CA
11.1991 - 03.1993
  • Implemented effective merchandising plans within the district.
  • Secured prime ad space to boost visibility for shoe department.
  • Managed adherence to projected sales plans.
  • Facilitated partnerships with thirty pharmacy managers for premium ad placements.
  • Collaborated with district managers to adjust inventory levels.

Department Manager

Meldisco
Lexington, KY
08.1985 - 11.1991
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Handled shift overstock, restocking and inventory control.
  • Liaised with District Manager on branch operational matters.

Education

High School Diploma -

Tates Creek High School
Lexington
06-1985

Some College (No Degree) - Business Management

Las Vegas Community College
Las Vegas, NV

Skills

  • Policy and procedure development
  • Managing medical practices
  • Workflow planning
  • Schedule management
  • Continuous improvement
  • Hiring medical personnel
  • Supplies ordering
  • Electronic health records

Affiliations

  • Golfing
  • Jigsaw puzzles
  • Shopping

Certification

  • BLS
  • Medical Termiology

References

References available upon request.

Timeline

Practice Manager

Kentucky Cardiology
04.2020 - Current

Front Office Supervisor

Kentucky Cardiology
10.2018 - 04.2020

Prior Authorization Representative

Kentucky Cardiology
08.2018 - 10.2018

Front Desk Receptionist

Remedy Staffing/Kentucky Cardiology
05.2018 - 08.2018

Obstetrician Advisor

Wellhealth Medical Group
06.2016 - 03.2018

Front Desk Receptionist

Wellhealth Medical Group
05.2015 - 06.2016

AML Analyst

Caesar's Entertainment
11.2014 - 03.2015

System Support Specialist

Nevada State Bank
10.2007 - 11.2014

Branch Manager Trainee

Nevada State Bank
02.2007 - 10.2007

Branch Manager

Moneytree
04.1999 - 01.2007

Assistant Manager

Crescent Jewelers
06.1998 - 03.1999

Regional Manager

Meldisco
03.1993 - 06.1998

District Manager

Meldisco
11.1991 - 03.1993

Department Manager

Meldisco
08.1985 - 11.1991

High School Diploma -

Tates Creek High School

Some College (No Degree) - Business Management

Las Vegas Community College

Similar Profiles

CREATE PROFILE
Kimberly Novak