Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
Kimberly Ransom-Goffinet

Kimberly Ransom-Goffinet

Evansville,IN

Summary

Personable and dedicated Customer Service Representative with extensive experience in exceptional client care & call center operations. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Care Giver

Private Care
Chandler, Indiana
10.2018 - 07.2020
  • Developed individualized care plans for the client based on his needs and preferences.
  • Administered prescribed medications according to physician instructions and monitored for adverse reactions.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.

Call Center Representative

Charitable Resource Foundation
Evansville , Indiana
08.2013 - 12.2013
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Pharmacy Technician

Wallgreens
Evansville, Indiana
02.2005 - 12.2005
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Prepared and processed medical insurance claim forms and records.
  • Answered telephones to respond to questions or requests.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.

Education

GED -

South Spencer High School
Rockport, IN
05-2000

Business Communications

Oakland City University
Oakland City, IN

Skills

  • Customer Service
  • Complaint Handling
  • Inbound Customer Service
  • Problem Resolution
  • Documentation And Reporting
  • Account Management
  • Needs Assessment
  • Sales closing
  • Professionalism
  • Attention to Detail
  • Calm Under Pressure
  • Transaction Processing
  • Organizational Skills
  • Administrative and Office Support
  • Document and Records Management
  • Computer Skills
  • Active Listening
  • [ 70 ] wpm Typing Speed
  • Professional telephone demeanor
  • Policies and Procedures Adherence
  • Time management abilities
  • Multitasking
  • Effective Communication
  • Sales Transactions

Timeline

Care Giver

Private Care
10.2018 - 07.2020

Call Center Representative

Charitable Resource Foundation
08.2013 - 12.2013

Pharmacy Technician

Wallgreens
02.2005 - 12.2005

GED -

South Spencer High School

Business Communications

Oakland City University

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Kimberly Ransom-Goffinet