Kimberly D. Sirk
UPMC
Erie,PA
1
Certification
10
years of professional experience
Dynamic, motivated professional with 20+ years of experience across manufacturing, retail, insurance, healthcare, and customer operations. Experienced in data analysis, retail store management, inventory reporting, document management, Microsoft Office, process improvement, and cross-functional collaboration. Recognized for accuracy, organization, customer service excellence, and solving complex operational problems.
Work History
Data Analyst
3 Years 7 Months- Analyzed inventory datasets to identify trends and support decision-making.
- Developed reporting tools to streamline data visualization and enhance accessibility.
- Collaborated with teams in the Mining division to enhance workflow.
- Improved data organization to facilitate quicker access and better data integrity.
Concierge
1 Year- Provided solutions to member inquiries to enhance satisfaction.
- Explained Medicare and benefits.
- Scheduled appointments.
- Provided effective solutions during initial member contact to improve service efficiency.
Life Customer Advocate I
1 Year- Supported agents and policyholders.
- Resolved billing and underwriting issues.
Document Processing Specialist I
2 Years- Prepared and proofread documents.
- Maintained production database.
Expeditor
1 Year- Managed purchase orders.
- Produced logistics reports.
Office Manager / Executive Assistant
3 Years- Managed office operations.
- Handled scheduling, payments, inventory, customer service, and social media.
Corrections Officer
1 Year- Maintained security and compliance.
Customer Service / QA
1 Year- Customer support and quality assurance.
Education
Associate Degree - Paralegal Studies
Skills
Data Analysis
Inventory Analysis
Customer Service
Process Improvement
Administrative Support
Documentation
Quality Assurance
Research
Certification
Microsoft Office User Specialist
Timeline
Data Analyst
Wabtec
01.2023 - 2025Read More
Concierge
UPMC
01.2021 - 01.2022Read More
Life Customer Advocate I
Erie Insurance
01.2020 - 01.2021Read More
Document Processing Specialist I
Erie Insurance
01.2018 - 01.2020Read More
Expeditor
James H. Cross Co.
01.2017 - 01.2018Read More
Office Manager / Executive Assistant
Culligan
01.2014 - 01.2017Read More
Corrections Officer
Lake Erie Correctional Institution
01.2013 - 01.2014Read More
Customer Service / QA
CPS/Keystone
01.2012 - 01.2013Read More
Tri-State Business Institute
Associate Degree from Paralegal Studies
Read More