Compassionate critical thinker who has over 10 years of experience in the field of human services and psychology. Strong negotiating skills utilized to identify issues and areas help create solutions to complex problems. Executes clear and concise communication daily by gathering information from clients, articulate treatment, and report progress to team members. Strong sense of empathy and appropriate interpersonal skills. Experience in facilitating cooperation among individuals with different values, mindsets and cultural understandings. Strong stress tolerance and ability to manage difficult situations and crisis. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Clinical Supervisor, LCSW-C, LICSW
National Center for Children and Families
01.2022 - Current
Oversees five social workers and two family support workers who are monitoring approximately 50 cases to ensure service delivery and compliance with statutory guidelines, and regulations for Maryland and Washington, DC policies and procedures, to effect remediation of child abuse and neglect problems
Coordinates and monitors allocation of services, incentives, and resources
Plans, organizes, supervises, and administers work of immediate reports
Develops and implements overall case management work plan consistent with Program objectives to plan and evaluate daily operations
Develops regular and ad hoc statistical, qualitative, and quantitative reports, which assess casework and other child and family-related data
Maintains court-mandated social worker caseload ration utilization and quality of services
Monitors and supports the Social Worker’s activities, attends court hearings, administrative reviews, and other meetings to provide information and guidance
Performs a full range of supervisory functions including assigning, directing, and reviewing work of social worker and family support worker; administers leave and attendance; evaluates staff performance; recommends hiring, promotions, status changes, awards, disciplinary actions, and terminations; plans, schedules and coordinates work operations to achieve optimal combination of employees and assignments; addresses issues or problems related to work operations; negotiates and troubleshoots employee concerns, grievances, and other matters involved in daily administration of labor-management concerns; provides coaching; guides immediate reports in implementation of performance standards; addresses disciplinary problems; provides governance over staff development and training plans
Performs other related supervisory duties as assigned and maintains monthly benchmarks
Supervision of social workers/interns requires reviewing case activities, development of skills, and competency, providing ethical and practice direction, reviewing worker performances, and initiating corrective action, when necessary, under direction of a functional superior.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Complete biopsychosocial intake with clients for important history and presenting issue
Complete assessment tools as necessary and diagnose
Work collaboratively with clients to make treatment plan and set goals to work on
Use appropriate modality for client’s diagnosis and presenting issues
Present safe and non-judgmental space for clients to build rapport and be open
Work collaboratively with outside and internal providers, if necessary
Use modalities that include, CBT, DBT, Strength Based, Solution Focused, and Mindfulness for life transitions
Plan for the termination stage when appropriate and client has achieved their goals.
Developed comprehensive treatment plans for clients, resulting in improved mental health and well-being.
Demonstrated cultural competence in working with diverse populations, delivering culturally sensitive care that promoted understanding and acceptance among all parties involved.
Provided psychoeducation to clients on various mental health topics, empowering them to make informed decisions about their care.
Developed comprehensive treatment plans for clients, resulting in improved mental health and well-being.
Supervised graduate-level interns by guiding clinical practice while creating a supportive learning environment.
Established a trusting rapport with clients, fostering open communication and facilitating effective therapy sessions.
Improved client outcomes by regularly reviewing and updating treatment goals based on progress and feedback.
Enhanced client progress by utilizing evidence-based therapeutic techniques tailored to individual needs.
Managed caseloads efficiently, ensuring timely documentation and compliance with ethical standards.
Delivered brief interventions to help clients develop healthy coping skills.
Assessed clients' mental health needs, developed treatment plans and monitored progress.
Maintained client confidentiality to protect patient privacy.
Performed assessments to evaluate clients' mental health status, needs and goals.
Developed comprehensive treatment plans for clients, resulting in improved mental health and wellbeing.
Licensed Clinical Social Worker, LCSW-C, LICSW
National Center for Children and Families
04.2018 - 01.2022
Provides bi-monthly home visits to children residing in foster homes
Ensures that children’s physical, medical, educational and therapeutic service needs are appropriately met
Ensures that each child has an appropriate permanency plan and that every team member is working together to reach the permanency goal
Conducts functional family assessments in order to develop case plans and family case plans based on the needs of the child and family
Writes court reports, makes verbal presentations in court, and ensures all court orders are met
Ensures that the birth families’ needs are being met, and services are being provided to work towards the permanency goal
In conjunction with foster parents, referring agency, outside providers and child, develops and updates individualized treatment plans and behavior management plans
Through regular home visits, ensures that all contracted services are being provided by foster parent and that the child is residing in a normalized environment
Keeps apprised of the therapeutic progress of all youngsters in care, complete appropriate documentation and ensures that case records are complete and up to date
Deal with crisis management and provides on-call coverage.
Enabled smoother transitions between levels of care by effectively communicating with referring providers about client progress and treatment recommendations.
Implemented cognitive-behavioral techniques to help clients change negative thought patterns and improve their coping strategies.
Maintained timely documentation of client progress, ensuring high-quality care and adherence to ethical guidelines.
Expanded professional knowledge through ongoing continuing education and training opportunities in field of clinical social work.
Contributed to a supportive work environment through active participation in staff meetings, supervision sessions, and peer consultation groups.
Interviewed clients, families, or groups to assess situations, limitations, and issues and implement services to address needs.
Maintained detailed records of patient progress, documentation of services, and case notes.
Substance Abuse Counselor
Cornerstone Montgomery
07.2017 - 04.2018
Provide individual, family and peer group counseling on substance use disorders and mental illness
Complete psychosocial assessments, treatment plans, DLA-20, other assessment tools
Provide supportive substance abuse counseling, and assertive community case management, to include appropriate assessment, planning, coordination, linkage, delivery and advocacy of services for all assigned clients
Provide liaison services to outside agencies and families when needed
Document services in electronic health records
Assure compliance with policies and procedures as well as legal, contractual, licensing, and regulatory requirements
Use evidence based practices and compliance with ACT fidelity in all services provided
Attend and participate in daily treatment team meetings
Participate in the on-call system for after-hours emergencies.
Therapist, Master of Social Work Intern
Cornerstone Montgomery
09.2016 - 06.2017
Co-facilitate a weekly Dialectal Behavioral Therapy (DBT) Group, consisting of ten clients
Conduct intakes for new clients to include processing Individual Treatment Plans, Mental Health Diagnosis Reviews, PHQ-9 Assessments and DLA-20 Mental Health Outcomes
Engage clients in individual therapy sessions, using therapeutic models and skills to assist individuals with their treatment needs based on their mental health diagnosis using DSM-V and based on client-identified goals
Participate in team meetings to discuss client cases and individual supervision needs
Manage client healthcare information in the healthcare system Anasazi
Participated in other services Cornerstone offered - Art Therapy, Mobile Treatment Team, and the Crisis Houses.
Residential Counselor
Adventist Behavioral Health, Therapeutic Group Home
08.2013 - 06.2017
Conducts assessments to determine residents’ needs and introduces residents to rules of facility
Facilitates counseling service for eight adolescent female residents daily; assists with residents’ routines by offering positive reinforcement and creating a positive milieu
Addresses residents’ safety concerns, crisis intervention, treatment and, where appropriate, elevates issues to senior management
Develops life skills and individual sessions to ensure residents have a basic understanding of stress management and provides financial and social services resources to assist with independent living
Creates and coordinates coping strategies, psycho-education, sexual health, and dialectal behavior therapy sessions using therapists’ strategy to help residents
Engage community services, such as Department of Social Services and Court Appointed Special Advocate (CASA), to identify additional services that aid residents in their independence
Assist in developing individualized treatment plans and goals for each resident and case management
Maintain thorough and accurate records on each resident, which aid in the facilities' ability to have an accurate account of the residents' health and other concerns
Also worked with Adventist Behavioral Health’s other programs as-needed (PRN), which included Acute, Residential Treatment Center, Ridge School, and the Adult Residential Group Facility.
Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
Monitored and documented client progress toward meeting goals and objectives.
Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
Court Evaluator, Master of Social Work Intern
Montgomery County Circuit Court
09.2015 - 04.2016
Interviewed clients during intakes and evaluation processes for custody evaluators, and child custody and visitation procedures
Assessed family dynamics and facts about family for reports
Wrote adult adoption and adult guardianship reports to file with court
Conducted home visits, and interviewed clients about services and needs
Reviewed court files and records to gather information regarding the client and criminal history
Assisted with co-parenting skills programs to enhance clients’ understanding of different methods to defuse conflicts and identify solutions.
Maintained a high degree of professionalism when dealing with sensitive information or challenging situations during course of an evaluation.
Facilitated knowledge sharing among colleagues by presenting key insights from completed evaluations at internal meetings.
Collaborated with cross-functional teams to ensure comprehensive evaluations and recommendations.
Established strong relationships with clients, ensuring clear communication throughout the evaluation process.
Developed strong rapport with clients and their families, fostering trust and open communication.
Managed caseloads efficiently, ensuring timely documentation and follow-up appointments.
Participated in professional development and training opportunities to enhance clinical skills.
Education
Maryland Board Approved Social Work Supervisor -
Maryland State Board
Baltimore, MD
02.2023
District of Columbia Board of Social Workers -
DC Department of Health
Washington, DC
03.2021
Maryland Board of Social Work Examiners -
Maryland State Board
Baltimore, MD
11.2017
Masters in Social Work Degree Program, MSW -
University of Maryland
Baltimore, Maryland
07.2017
Residential Child And Youth Care Practitioner -
Maryland State Board
Baltimore, MD
09.2015
SVQ 3 Social Services And Healthcare -
Scottish Social Services Council
Dalkeith, Scotland
08.2008
Certificate, Principles in Effective Practice (Social Work) -
University of Nottingham
Nottingham, England
06.2006
Bachelor of Arts in Communication Arts -
Salisbury State University
Salisbury, Maryland
01.1999
Skills
Training and mentoring
Goal-Oriented
Staff Management
Employee Motivation
Complex Problem-Solving
Process Monitoring and Improvement
Policy Enforcement
Teamwork and Collaboration
Multitasking Abilities
Attention to Detail
Effective Communication
Adaptability and Flexibility
Organizational Skills
Interpersonal Skills
Relationship Building
Task Prioritization
Specialities
Case Management Supervision
Diagnosis & Treatment
Relationship building
Person Centered
Trauma-Informed Care
Adolescent/Adult Populations
Cognitive Behavioral Therapy
Dialectical Behavior Therapy
Strength Based
Solution Focused
Mindfulness Techniques
LGBTQIA
Crisis Support & Intervention
Writing and editing
Supervision for Social Workers
Awards
Employee of the month, 05/2023, National Center for Children and Families
Adventist Behavioral Health, Therapeutic Group Home
08.2013 - 06.2017
Maryland Board Approved Social Work Supervisor -
Maryland State Board
District of Columbia Board of Social Workers -
DC Department of Health
Maryland Board of Social Work Examiners -
Maryland State Board
Masters in Social Work Degree Program, MSW -
University of Maryland
Residential Child And Youth Care Practitioner -
Maryland State Board
SVQ 3 Social Services And Healthcare -
Scottish Social Services Council
Certificate, Principles in Effective Practice (Social Work) -
University of Nottingham
Bachelor of Arts in Communication Arts -
Salisbury State University
SAFE Home Study
Clinical Social Work Supervisor
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