Summary
Work History
Education
Skills
Timeline
Generic

Kimberly Denise Mosher

LILBURN,GA

Summary

Versatile professional with a strong record in customer relations, employee supervision, and high-pressure service environments. Experienced in resolving concerns, managing transactions, and supporting smooth operations across clinical and retail settings.

Work History

LPN Team Lead

Piedmont Urgent Care By Wellstreet
Duluth, GA
  • Supervised nursing staff, reinforcing clinical protocols and consistent patient care standards.
  • Coordinated patient flow, triage, and rooming to support efficient urgent care operations.
  • Documented assessments, treatments, and discharge instructions in electronic medical records accurately.
  • Performed vitals, point-of-care testing, and specimen collection following urgent care procedures.

Business Manager

Dillards
Buford, GA
  • Managed daily operations to maintain service standards, visual presentation, and floor readiness.
  • Trained associates on selling techniques, product knowledge, and customer service expectations.
  • Monitored inventory levels and coordinated replenishment to support merchandising accuracy.
  • Analyzed sales trends to align staffing, inventory, and promotional activity with store goals.

Customer Service Representative

Dillards
Buford, GA
  • Resolved service concerns promptly while maintaining professional communication.
  • Assisted customers with product questions, store policies, and purchase decisions.
  • Processed returns, exchanges, and order adjustments accurately at point-of-sale.
  • Supported checkout operations by handling payments, receipts, and transaction verification.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Fine Jewelry Sales Associate

Macy's
Duluth, GA
  • Assisted customers with fine jewelry selections, product details, and styling recommendations.
  • Processed sales transactions accurately using point-of-sale systems.
  • Maintained organized showcases by restocking, tagging, and arranging merchandise.
  • Built product knowledge to explain metals, gemstones, and care instructions.
  • Monitored jewelry displays for accuracy, cleanliness, and loss prevention standards.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Upsold warranties and purchase add-ons for customers to drive sales revenues and achieve sales goals.
  • Displayed merchandise by arranging in appealing ways to boost sales.

Casino Dealer

Harrah's Cherokee Casino Resort
Cherokee, NC
  • Managed game tables efficiently during high guest traffic. accurately while maintaining fast-paced guest service and game flow.
  • Verified bets, payouts, and chip handling in compliance with gaming regulations.
  • Monitored tables for rule adherence, reporting irregularities to supervisors promptly.
  • Shuffled, cut, and prepared cards according to standard table procedures.
  • Explained game rules clearly to guests, supporting smooth play and positive experiences.
  • Managed chips and cash transactions with accuracy during high-volume casino operations.
  • Adhered to security protocols while protecting assets and maintaining table integrity.

Education

Bachelor of Science - Nursing

Medina College
Ozamiz City, Misamis Occidental Philippines
04.2012

Skills

  • Clinical leadership
  • Patient care coordination
  • Medical documentation
  • HIPAA compliance
  • Policy adherence
  • Budget management
  • Patient support
  • Issue resolution
  • Client services
  • Sales and marketing
  • Financial management
  • Health promotion

Timeline

LPN Team Lead

Piedmont Urgent Care By Wellstreet

Business Manager

Dillards

Customer Service Representative

Dillards

Fine Jewelry Sales Associate

Macy's

Casino Dealer

Harrah's Cherokee Casino Resort

Bachelor of Science - Nursing

Medina College

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