Summary
Overview
Work History
Education
Timeline
Generic

Kimberly Di Bella

Pensacola,FL

Summary

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

Recruiting Coordinator

Modern Woodmen of America
Pensacola, FL
01.2020 - Current
  • Coordinated incoming job requisitions and applications.
  • Operated and maintained applicant tracking and candidate management systems.
  • Developed lists of qualified candidates for corporate hiring managers.
  • Reached out to qualified referral candidates to obtain applications.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Delivered prompt service to prioritize customer needs.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.

Customer Service Representative/Cash Officer

Dillard's, Inc,
Pensacola, FL
10.2017 - 12.2021
  • Balancing of store vault and store registers.
  • Maintain ATM balance
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Investigated and resolved accounting, service and delivery concerns.
  • Facilitated orders and completed accurate to meet aggressive deadlines.
  • Helped customers complete purchases, locate items and join reward programs
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Used POS system to process sales, returns, online orders and gift card activations
  • Increased sales and customer satisfaction through personalized servicing

Stay at Home Parent

Self Employed
Pensacola, FL
10.2006 - 10.2015
  • Volunteered for multiple duties of Room Parent for preschool and elementary.
  • Managed household budget.
  • Active in multiple mom groups.

Patient Service Representative

Cardiology Consultants
Pensacola, FL
05.2006 - 10.2006
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Explained plans for treatment and payment options.
  • Followed document protocols to safeguard confidentiality of patient records.

Education

AA - General

Pensacola Junior College
1996

High School Diploma -

Pace High School
Pace, Florida
1993

Timeline

Recruiting Coordinator

Modern Woodmen of America
01.2020 - Current

Customer Service Representative/Cash Officer

Dillard's, Inc,
10.2017 - 12.2021

Stay at Home Parent

Self Employed
10.2006 - 10.2015

Patient Service Representative

Cardiology Consultants
05.2006 - 10.2006

AA - General

Pensacola Junior College

High School Diploma -

Pace High School

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Kimberly Di Bella