KIMBERLY E. BRANDT
Mentor,OH
Summary
Dynamic Client Success Service Delivery Manager at MCPC with a proven track record in enhancing service efficiency and client satisfaction. Skilled in resource management and problem resolution, I successfully coordinated cross-functional teams, driving significant improvements in service delivery operations and fostering strong client relationships.
Overview
18
18
years of professional experience
Work History
Client Success Service Delivery Manager
MCPC
Berea, OH
04.2023 - Current
- Managed service delivery expectations, ensuring alignment with client requirements.
- Coordinated cross-functional teams to resolve customer issues and enhance service efficiency.
- Managed service delivery operations to ensure client satisfaction and service quality.
- Recommended methods and technologies to enhance business opportunities and revenue potential.
- Established resource allocation policies while overseeing service delivery expectations.
- Developed strong client relationships through comprehensive onboarding and continuous support.
- Monitored contract compliance with third-party organizations to guarantee service delivery.
- Identified cost reduction opportunities while enhancing overall productivity.
- Coordinated inbound and outbound logistics operations, addressing delays effectively.
- Tracked orders and collaborated with warehouse staff to optimize storage and distribution.
Project Coordinator II
MCPC
Berea, OH
04.2022 - 04.2023
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Assessed, monitored and reported on work progression.
- Assisted project manager in drafting schedules and related documentation.
- Managed portfolio of projects to drive on-time deliverables within scope and budget.
- Troubleshot and resolved non-technical issues using support documentation and training.
- Liaised between departments, vendors and clients to monitor project expenses.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Created and maintained project documentation to drive transparency with stakeholders.
- Introduced change improvement plans to achieve goals, methodologies and initiatives.
Project Coordinator
MCPC
Berea, OH
04.2021 - 04.2022
- Monitor daily progress of projects
- Provide detailed updates to stakeholders and project managers
- Ensure team members are equipped with the devices needed to complete an assigned task within a specific time frame
- Plan meetings and organize the logistics involved with timely execution of a project
- Prepare invoices, scope of work documentation, change order requests, and billing.
Cardiovascular Sales Representative
Amarin Corporation
Columbus, OH
02.2020 - 04.2021
- Achieve sales results by implementing strategic routing and analyzing statin and lipid market to grow territory business: Q1 2020: 107% goal obtained, Q2 2020: determined as a whole region due to COVID-19, Q3 2020: 105% goal attainment
- Utilize sales tools to plan activity and maximize selling
- Maintain accurate records of sample and marketing material use
- Adhere to legal disclosure guidelines when presenting during healthcare provider (HCP) interactions
- Develop mutually advantageous relationships with HCPs, pharmacists, hospital staff, peers and management
- Track weekly medication sales and formulate a routing plan that focuses on top writers and decliners.
Customer Support Specialist
Panther Premium Logistics
Medina, OH
04.2017 - 02.2020
- Effectively resolve shipping deficiencies by addressing responsible carrier's inability to deliver freight by the promised date and provide customer-driven solutions in regard to the expedition of freight to ensure delivery is made promptly
- Exceed customer expectations by ensuring shipping needs are addressed accurately and efficiently by expertly establishing whether freight needs to move on a dedicated truck or if freight can be co-mingled with other freight on a slower moving, less-than-truckload option
- Advise customer of tracking information immediately as milestones are reached utilizing Back Office and Intrans
- Explore different transportation modes to accurately identify customer's shipping needs and make the most efficient, cost effective suggestion
- Promptly answer phones with strong emphasis on customer care.
Logistics Customer Service Representative
FedEx Custom Critical
Uniontown, OH
07.2014 - 04.2017
- Provided customers with effective, efficient, and best-cost solutions based on
their shipping needs while mitigating any delays that could be encountered - Headed a pilot team of 6 team members
- Provided statistics and analysis throughout the air division driver call data collection process to direct management as well as corporate management
- Accurately utilized company software using a DOS based system to accurately quote and book shipments with customers
- Produced accurate results in a fast-paced, deadline driven environment which included dispatching drivers on shipments, US Customs work, and driver compliancy to handle shipments including hazardous material and Transportation Security Administration.
Barista
Starbucks
Brunswick, OH
04.2014 - 05.2016
- Collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Merchandised display cases and promoted prepared foods.
File Room Clerk
Akron General Medical Center
Akron, OH
07.2012 - 07.2014
- Maintained patient files, observing strict data confidentiality procedures.
- Managed high volume of letters, memoranda, invoices and documents.
- Composed and distributed correspondence and reports to appropriate personnel.
- Entered, organized and secured digital data for cases and billing records.
- Organized the surgery schedule for the department radiologist's weekly meeting
- Received and processed third-party imaging files to local database
Senior Technician
Akron General Medical Center
Akron, OH
08.2007 - 07.2012
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Took patients' blood pressure, temperature and pulse and documented height and weight.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
- Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
Education
PMP Certification
Project Management Institute
11-2025
Project Management
Lorain County Community College
Elyria, OH10.2022
B.A. - Organizational Management
Malone University
05.2019
Skills
- Working collaboratively
- Time management
- Data management
- Problem resolution
- Stakeholder relationship
- Schedule Management
- Team Leadership
- Critical Thinking
- Forecasting
- Conflict Resolution
- Resource Management
- Change Management
- Cost Management
- Schedule oversight
- Product and service knowledge
- Product management and pricing
- Territory sales
- Sales closing
- Territory growth
- Account management
- Customer needs assessment
- Project Management
- Project Coordination
Accomplishments
- Project Manager Certification, Anticipated November 2025
- Certificate in Project Management
- Awarded the Bravo Zulu award for leading a group of six in a pilot program at FedEx Custom Critical.
- State Tested Nursing Assistant certified July 2006
- Received an award for placing 2nd in age division for 10k run March 2019
- Received finishers medal for completion of full Cleveland Marathon May 2013
- Received finishers medal for completion of full Columbus Marathon October 2013, 2014, 2015
References
Professional References Furnished Upon Request
Timeline
Client Success Service Delivery Manager
MCPC
04.2023 - Current
Project Coordinator II
MCPC
04.2022 - 04.2023
Project Coordinator
MCPC
04.2021 - 04.2022
Cardiovascular Sales Representative
Amarin Corporation
02.2020 - 04.2021
Customer Support Specialist
Panther Premium Logistics
04.2017 - 02.2020
Logistics Customer Service Representative
FedEx Custom Critical
07.2014 - 04.2017
Barista
Starbucks
04.2014 - 05.2016
File Room Clerk
Akron General Medical Center
07.2012 - 07.2014
Senior Technician
Akron General Medical Center
08.2007 - 07.2012
Project Management
Lorain County Community College
B.A. - Organizational Management
Malone University
PMP Certification
Project Management Institute