Summary
Overview
Work History
Education
Skills
Timeline
Intern

Kimberlye Drake

West Palm Beach,FL

Summary

I have spent my career within service to businesses, individuals, as well as operation management. I am extremely diverse and not limited to any industry and/or position. I have gained much success from past positions, as well as a passion to exceed expectations. I am driven and motivated, self-disciplined, and detail oriented. My passion is service, and my strengths are seeing what most do not, what must be done, delegating, training, implementing, creating and the vision to improve with success. We all have an ingredient, mine is determination to make positive changes where needed, exceed any goal set, improve processes, and dedicate myself daily within any position I have. I do not quit, I am confident within my abilities, I believe what you put in, you get back, I am a pusher by nature, and will be the 1st to jump in. I am not aggressive; however, I am direct, and a leader by nature.

Overview

24
24
years of professional experience

Work History

District Operations Manager

LA Fitness
10.2019 - Current
  • Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
  • Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
  • Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
  • Operated, managed, and lead 5 locations within my district. Maintained operating standards, achieved, and exceeded revenue and production results, supported programs and promotions for new growth, developed department managers and created our sales module.

Customer Service Manager

ESPN Disney Worldwide Services, Inc.
05.2016 - 08.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Guest Service Concierge

Tampa Bay Buccaneers
05.2016 - 05.2019
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Coordinated transportation arrangements for guests, ensuring punctuality and convenience during their stay.
  • Implemented effective strategies to track lost items and coordinate returns, reducing inconvenience for guests who misplaced belongings during their stay.
  • Maintained detailed knowledge of hotel amenities, allowing for accurate promotion of services to guests.

Administrative Office Manager

Diet Works Healthcare
04.2000 - 06.2008
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.

Education

Health Sciences

Florida Atlantic University
Boca Raton, FL
09.2002

Skills

  • Company standards enforcement
  • Staff advancement measures
  • Administrative duties
  • Effective communication
  • Lead generation strategies
  • Recruiting and interviewing
  • Team collaboration
  • Implementation of SOP and Safety
  • Sales, Marketing, Customer Service
  • Profit and Loss
  • Leadership & Management
  • Teamwork and Collaboration

Timeline

District Operations Manager

LA Fitness
10.2019 - Current

Customer Service Manager

ESPN Disney Worldwide Services, Inc.
05.2016 - 08.2019

Guest Service Concierge

Tampa Bay Buccaneers
05.2016 - 05.2019

Administrative Office Manager

Diet Works Healthcare
04.2000 - 06.2008

Health Sciences

Florida Atlantic University

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Kimberlye Drake