Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberlye Shatto

Claremore,Oklahoma

Summary

Highly motivated professional with 20 years of entrepreneurial and management experience. Skillfully create and maintain professional and loyal relationships with co-workers, staff and clients while effectively managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. History of applying business acumen and experience and exercising decisive judgment to meet and exceed organizational goals.

Overview

22
22
years of professional experience

Work History

Production Coordinator

Gerber Collision
01.2024 - 04.2025
  • Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
  • Coordinated with production team to support productivity targets and deadline management.
  • Monitored and tracked progress of all production tasks for on-time delivery.
  • Coordinated communication between departments, fostering a collaborative work environment.
  • Streamlined workflow processes, enhancing overall team performance and output quality.
  • Created and maintained detailed reports and schedules of all production tasks.
  • Reviewed in-house stock to determine materials availability for production jobs.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Ensured timely delivery of projects by closely monitoring schedules and milestones.
  • Managed daily operations on the production floor, maintaining a safe and organized workspace.
  • Reduced material waste and improved sustainability through diligent inventory management.
  • Enhanced production efficiency by streamlining processes and optimizing workflows.
  • Boosted team productivity, assigning tasks according to individual strengths and capabilities.
  • Addressed potential bottlenecks proactively before they escalated into major issues impacting project timelines or budgets.
  • Improved workplace safety by conducting regular audits and implementing updated safety protocols.
  • Established feedback loop with customers, incorporating their input into product improvements.
  • Reduced production costs, negotiating better rates with suppliers and optimizing resource usage.
  • Negotiated timelines with clients, ensuring realistic expectations and satisfactory delivery schedules.
  • Oversaw resolution of production issues, minimizing delays and maintaining project schedules.
  • Assisted in parts in the parts department when needed.
  • Assisted as CSR when needed.

Customer Service Representative

Gerber Collision
10.2018 - 08.2021
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development.
  • Communicated with supervisors to escalate customer concerns, store issues and inventory requirements.
  • Informed customers on billing procedures, processed payments and provided assistance to set up payment options.
  • Consulted with upset customers to determine best methods to resolve service and billing issues.
  • Addressed customer service inquiries quickly and accurately.

Substitute Teacher

Chelsea Schools
05.2017 - 08.2018
  • Maintained current student attendance and assignment records to prevent lapses during teacher absences.
  • Worked with fellow teachers to develop cohesive educational plans and improve support for diverse students.
  • Enforced classroom routines to keep students on set schedule and operating at consistent level.
  • Built and strengthened positive relationships with students, parents and teaching staff to enhance student learning and classroom success.
  • Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material.
  • Engaged students in discussions to promote interest and drive learning.
  • Implemented lesson plans outlined by classroom teacher to educate students about key concepts.
  • Used diverse technologies to help students grasp materials and enhance overall education.

Property Manager

Winfield Property Management
06.2007 - 09.2014
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Ensured timely production of annual rent, operating expense and real estate tax adjustments.
  • Recommended clarifications and changes in program policies to director of property management.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Recognized for fostering good working relationships with owners, residents and board members.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Reviewed and interpreted vendor contracts to effectively enforce all requirements.
  • Planned and coordinated general maintenance and major repairs to keep facilities operational and attractive to tenants.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Monitored common areas for cleanliness and safety.
  • Completed documents for outside agencies such as landlord references.
  • Maintained accurate and updated websites and printed materials.
  • Updated tenant and unit information to keep current in housing database.
  • Monitored and documented all income, including delinquencies.
  • Handled resident complaints and ensured all maintenance requests were expedited.
  • Maintained tenant relations with regular tenant visits and phone calls.
  • Conducted apartment tours for potential tenants and answered any questions.

Real Estate Agent

John Housam
01.2005 - 01.2013
  • Successfully guided home buyers and sellers through sales and purchase of properties.
  • Utilized technology to maintain database of prospective customers.
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Counseled new buyers to enhance sales opportunities.
  • Advised prospective clients on current market activities and opportunities in neighborhoods that were desirable.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Created realtor and buyer incentives and strategies with agents, builders and buyers.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Actively follow-up with prospects and hot leads.

Co Owner

Rapid Brake and Muffler
01.2003 - 01.2007
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained functional and neat building areas to meet all business needs and deliver professional appeal to customers.
  • Established, enforced and updated policies to keep business agile and responsive to changing market conditions.
  • Leveraged human resources skills to identify and recruit optimal candidates, coordinate training and oversee ongoing performance.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and boost bottom-line profitability.

Education

Some College (No Degree) -

University of Phoenix
Tulsa, OK

Skills

  • Task delegation
  • Relationship Building
  • Issue resolution
  • Employee development
  • Sales strategics
  • Bookkeeping
  • Purchasing and planning
  • Cost analysis and savings
  • Financial administration
  • Goal setting
  • Customer retention
  • Supervision and training
  • Policy/program development
  • Credit card payment processing
  • Report generation
  • Adaptive team player
  • Business development understanding
  • Promotional support
  • Transportation solution development
  • Project management abilities
  • Inbound and outbound calling
  • Organizational strengths
  • High-energy attitude
  • Sales expertise
  • Team leadership
  • Office equipment proficiency
  • Product organization
  • Microsoft Office expertise
  • Fleet dispatching
  • Clerical support
  • Store maintenance 
  • Stockroom procedures
  • Active listening
  • Technologically savvy
  • Inventory control

Timeline

Production Coordinator

Gerber Collision
01.2024 - 04.2025

Customer Service Representative

Gerber Collision
10.2018 - 08.2021

Substitute Teacher

Chelsea Schools
05.2017 - 08.2018

Property Manager

Winfield Property Management
06.2007 - 09.2014

Real Estate Agent

John Housam
01.2005 - 01.2013

Co Owner

Rapid Brake and Muffler
01.2003 - 01.2007

Some College (No Degree) -

University of Phoenix

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Kimberlye Shatto