Summary
Overview
Work History
Education
Skills
Affiliations
Work Preference
Interests
Work Availability
Timeline
KIMBERLY EVANS

KIMBERLY EVANS

Success is walking from failure to failure with no loss of enthusiasm.
Winston Churchill

Summary

Dynamic and results-oriented professional with extensive experience in office management and administrative support, notably at Protection One Security. Excelled in enhancing team productivity and streamlining operations through effective mentorship and development, and proficient use of MS Office Suite. Demonstrated exceptional skill in customer relationship management and analytical problem-solving, significantly improving service delivery and operational efficiency.

Overview

10
10
years of professional experience

Work History

Service Manager

1-800 Water Damage
01.2013 - 09.2013
  • Organized service appointments according to urgency and technician availability.
  • Directed service technicians to achieve prompt task completion.
  • Coordinated emergency response to meet urgent client demands.
  • Executed billing and invoicing processes efficiently.
  • Responded to customer inquiries and concerns.
  • Implemented quality control measures in adherence to company standards.

Administrative Assistant

Leukemia & Lymphoma Society
05.2012 - 12.2012
  • Entered information promptly and correctly into digital platforms.
  • Fielded incoming calls, ensuring immediate attention and resolution.
  • Streamlined file organization to enhance document accessibility.
  • Coordinated schedules for maximum efficiency.
  • Coordinated and executed multiple events successfully.

Administrative Assistant

Aronson Security Group
01.2012 - 05.2012
  • Engaged temporarily for planning tasks related to a prominent Security Summit and Expo.
  • Collaborated with strategic teams to secure executive registrations from security sectors.

Office Manager

Fisheries Supply
09.2009 - 05.2012
  • Managed files to enhance workplace efficiency.
  • Ensured customer satisfaction through exceptional service.
  • Processed invoices meticulously to guarantee timely client payments.
  • Scheduled and coordinated meetings for enhanced efficiency.
  • Coordinated scheduling activities to maximize time efficiency.
  • Coordinated administrative tasks enhancing overall office productivity.

Branch Administration Supervisor

Protection One Security
02.2004 - 09.2009
  • Conducted staff training sessions to elevate team skillset.
  • Achieved targeted goals through team leadership.
  • Oversaw resource allocation and budget tracking.
  • Enforced guidelines to ensure systematic operations.
  • Handled scheduling tasks for top-level executives.
  • Performed appraisals to identify areas for improvement in staff.
  • Provided support to department heads in the areas of scheduling meetings, taking notes, preparing reports, and other tasks as needed.
  • Maintained office supplies inventory by checking stock levels; anticipating requirements; placing orders; verifying receipt.
  • Assisted with budget preparation by tracking expenses related to office operations.
  • Prepared correspondence such as memos, letters, emails, faxes., using Microsoft Office Suite applications.
  • Scheduled appointments and managed calendars for executive team members.
  • Assisted in the recruitment process by screening resumes of potential candidates.
  • Participated in weekly staff meetings to discuss progress on current projects.
  • Created and maintained filing systems for office records, documents, and other materials.
  • Improved office organization by developing filing system and customer database protocols.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Monitored payroll, credit card purchases and invoicing to prevent financial errors.
  • Monitored budget expenditures and prepared financial reports for review by management.
  • Handled correspondence, including drafting emails, memos, and reports for senior management.
  • Developed and maintained databases for tracking projects, clients, and financial records.
  • Supervised administrative staff, delegating tasks and managing workload distribution.
  • Processed payroll and managed employee records, ensuring compliance with legal requirements.
  • Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
  • Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
  • Conducted performance evaluations and recommended training programs for staff development.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Resolved customer complaints or answered customers' questions.

Education

Associate of Applied Science - Criminal Justice

Purdue University, West Lafayette, IN
01.2010

Skills

  • MS Office Suite
  • Human Resources Management
  • Analytical Problem Solving
  • Office administration
  • Administrative Support
  • Accounts Receivable Oversight
  • Customer Relationship Management
  • Mentorship and Development

Affiliations

  • PHI THETA KAPPA, 1992, Led a team of volunteers for trail clean up and maintenance.
  • M.A.D.D., 1989-1992, Treasurer 1989-1991. Dressed up as 'Vince' of the crash test dummies Vince and Larry and spoke to students at various local High Schools on the dangers and consequences of drugged and drunk driving after losing seven friends in seven years to alcohol-related crashes.
  • SNOHOMISH COUNTY SHERIFF'S OFFICE, 1992, Student Intern 1992 Investigations Division.
  • NATIONAL DEAN'S LIST, Published 1997, Academic Excellence.

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

4-day work weekWork from home optionHealthcare benefitsCareer advancementWork-life balanceFlexible work hours

Interests

Rescuing Dogs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Service Manager - 1-800 Water Damage
01.2013 - 09.2013
Administrative Assistant - Leukemia & Lymphoma Society
05.2012 - 12.2012
Administrative Assistant - Aronson Security Group
01.2012 - 05.2012
Office Manager - Fisheries Supply
09.2009 - 05.2012
Branch Administration Supervisor - Protection One Security
02.2004 - 09.2009
Purdue University - Associate of Applied Science, Criminal Justice

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