Kimberly (Grace) Pinder
Grove,OK
Summary
Professional with experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining a welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Ardent Health
07.2024 - Current
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Input insurance information and made sure the insurance was verified days before the patients' appointment.
- Input all cardiology referrals and scheduled patients for the soonest consultation available.
- Made sure everything was scanned in and all of the patients' information was up to date.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Assistant/ Front Desk (Trial)
East Wellness
03.2024 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted the doctor with IV's etc.
- Answered telephone calls from patients using proper telephone etiquette and a welcoming voice.
- Placed patients on roller beds, took patient's vitals, input patients' medical records following HIPPA guidelines, processed payments, and scheduled appointments.
- Maintained cleanliness of the office.
Grand Lake Dental
Karl Jobst
08.2023 - 10.2023
- Entered patient data into the computer system while following strict guidelines.
- Created dental plans to explain patients dental health status and treatment plans.
- Took/ displayed patient X-rays and CT images to be reviewed by the dentist.
- Cleaned and sanitized dental tools, and equipment, straightened treatment rooms, and restocked supplies to prep for the next patient.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Painted on Fluoride after cleanings, scheduled and confirmed patient appointments
- Made sure the patients were comfortable and fulfilled their specific needs in the dental office.
Grove City Pool/ YMCA Staff
Ardian Arnold
08.2022 - 07.2023
- Maintained clean facilities to serve program needs better.
- Worked with children while reffing sports games, adhering to the rules and parents' concerns.
- Welcomed gym members with a friendly tone so that they felt more comfortable being in a setting with a large number of people.
- Answered phone calls, addressing all the needs of the members.
- Watched over all practices associated with the Grove YMCA, making sure that all teams were adhering to the rules while having fun.
- Dealt with conflicts during games, making sure to keep the setting peaceful for the families around.
- Monitored the safety of guests in and around the swimming pool.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed weather and water conditions and alerted visitors to potential dangers and storms.
Front Desk/ Ophthalmic Scribe
Robert Burke
09.2021 - 03.2022
- Documented complete information about examination.
- Used the software to input information into a computerized patient record system.
- Attended patient appointments and wrote narrative accounts of events using proper abbreviations, grammar, and spelling.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPPA guidelines and regulations.
- Scheduled patients' appointments and assisted with lens choosing, allowing them to feel welcome in the office.
- Displayed lens frames in the optical after applying the cost once I input the frames into the system.
- Received payments after their visit, making sure that they had a pleasant encounter with everyone.
Education
High School Diploma -
Grove High School
Grove, OK05-2023
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Team Collaboration
- File Organization
- Work Prioritization
- Computer Proficiency
Accomplishments
- Completed Epic Training Courses and how to handle challenging situations with patients.
- Awarded GEFFE (Grove Education Foundation for Excellence)
- Maintained at least a 4.0 GPA
- Completed 4 AP courses
- Ranked Top 10% of class
- National Honors Society Member
Certification
- CPR
- First Aid
Timeline
Front Desk Receptionist
Ardent Health
07.2024 - Current
Assistant/ Front Desk (Trial)
East Wellness
03.2024 - 05.2024
Grand Lake Dental
Karl Jobst
08.2023 - 10.2023
Grove City Pool/ YMCA Staff
Ardian Arnold
08.2022 - 07.2023
Front Desk/ Ophthalmic Scribe
Robert Burke
09.2021 - 03.2022
High School Diploma -
Grove High School