Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kimmy Graue

Davenport

Summary

Dynamic Restaurant Manager with a proven track record at Iserv, excelling in team management and customer engagement. Enhanced operational efficiency and customer satisfaction through effective staff training and feedback implementation. Skilled in POS systems and employee development, fostering a positive atmosphere that drove repeat business and improved service quality!

Overview

5
5
years of professional experience

Work History

Restaurant Manager

Iserv
02.2024 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records. Dealt with Third party systems and integrations with systems such as Toast, R365, and OLO orders and handled all tip-outs for staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Independent Contractor

Juice Plus+
01.2023 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Collected, arranged, and input information into database system.


Soccer Coach

TOPS
01.2020 - 01.2024
  • Offered emotional support to special needs students during challenging situations, fostering resilience and growth mindset.
  • Provided one-on-one assistance to special needs students during academic tasks, enhancing their comprehension and retention of material.
  • Collaborated with other volunteers and educators to create an inclusive classroom environment for all students.
  • Improved the learning experience for special needs students by applying tailored teaching strategies and modifying lesson plans.
  • Promoted independence among special needs students by teaching self-advocacy skills and encouraging selfdetermination.
  • Helped coordinate efforts between general education teachers and special education staff members ensuring seamless integration into various settings throughout the day.

Education

Bachelor of Science - Clinical Psychology, Minor in Pre Nursing

University of Central Florida
Orlando, FL
05-2021

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Operations management
  • Point of sale (POS) system operation
  • Passion for customer satisfaction
  • Shift management
  • Customer-oriented
  • Organization and prioritization

Languages

Spanish
Professional Working

Timeline

Restaurant Manager

Iserv
02.2024 - Current

Independent Contractor

Juice Plus+
01.2023 - Current

Soccer Coach

TOPS
01.2020 - 01.2024

Bachelor of Science - Clinical Psychology, Minor in Pre Nursing

University of Central Florida

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Kimmy Graue