Kimberly H Walsh
Brentwood,NH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
32
32
years of professional experience
Work History
Bookkeeper/Office Administrator
Ironman Fitness LLC
10.2021 - Current
- Maintained and processed invoices, deposits.
- Tracked expenses and income for business while organizing and maintaining bank statements for checking accounts.
- Established QuickBooks accounting system to reflect accurate financial records.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Reconciled and corrected issues with financial records.
Customer Service Manager/Sales Service Representative
Danvers Industrial Packaging
01.1998 - 08.2005
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees
Inventory Specialist/Customer Service Representative
L. Karp & Sons Aka Bakemark
08.1995 - 01.1998
- Performed data entry and completed proper paperwork.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Collaborated with the procurement team to establish steady supply of inventory.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Partnered with representatives from different carriers to arrange materials shipments.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Cashier
Morgan Memorial Goodwill Industries Inc.
01.1992 - 09.1995
Education
Bachelor of Science - Business Management
Merrimack College
North Andover, MA05.1995
Skills
- Customer Service
- Customer Assistance
- Inventory Control
- Staff Training
- Customer Relations
- Order Taking
- Inventory Management
- Written and Verbal Communication
- Time Management Skills
- Cash Handling
Timeline
Bookkeeper/Office Administrator
Ironman Fitness LLC
10.2021 - Current
Customer Service Manager/Sales Service Representative
Danvers Industrial Packaging
01.1998 - 08.2005
Inventory Specialist/Customer Service Representative
L. Karp & Sons Aka Bakemark
08.1995 - 01.1998
Cashier
Morgan Memorial Goodwill Industries Inc.
01.1992 - 09.1995
Bachelor of Science - Business Management
Merrimack College
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