Hi, I’m
KIMBERLY M. HART
Administration Coordinator
Ridley Park,PA
Summary
Results-driven professional with over 15 years of proven ability to streamline various administrative tasks, generate and analyze data, organize schedules, coordinate travel, and manage projects for measurable impacts. Dedicated advocate for customer-centric missions and fostering strong relationships with teams and stakeholders.
Overview
25
years of professional experience
Work History
Grid OneMarcus Hook
Data Entry & Dispatch Coordinator
08.2019 - Current
Job overview
- Operate various interaction platforms (phone, text, email, chat) daily to efficiently manage inquiries, resolve issues, and maintain accuracy and data integrity by adhering to strict security protocols, ensuring 100% confidentiality.
- Produce and optimize over 30 routes daily based on available technicians, weather conditions and traffic hazards.
- Boosted production by 20% through strategic scheduling and precise location monitoring.
AmazonPhiladelphia
Warehouse Associate
10.2019 - 02.2023
Job overview
- Completed accurate and presentable client orders within time allotment.
- Surmounted efficiency expectations by 20% with optimizing inventory and productivity while adhering to safety protocols.
Victoria’s HomecareSwarthmore
Scheduling Coordinator
01.2017 - 10.2019
Job overview
- Lowered company costs by over 25% by closely monitoring work hours and strategically adjusting schedules.
- Assisted 60-65 clients/aides daily with scheduling concerns/issues via chat, text, phone, and email support.
- Streamlined communication for improved schedule adherence and efficiency by 30%.
- Managed weekend call out coverage with pre-organized list of available aides who met criteria of both office and client.
Advanced Nursing CareCollingdale
Scheduling & 24/7 On-Call Coordinator
07.2013 - 12.2016
Job overview
- Governed approx. 475-500 schedules while replacing prompt 24/7 call-out coverage
- Drove financial performance by 35% by reducing excessive overtime.
- Improved client retention rates through clandestine surveys of client satisfaction.
- Built valuable, trusted relationships with clients, vendors, and caregivers to safeguard prominent satisfaction levels.
- Complied with company policies, procedures, and state regulations with accountable measures to maintain quality assurance standards; Implemented a call of action procedure to correct insufficiencies.
Endurance Physical TherapyAston , Pennsylvania
Office Manager and Marketing Representative
08.2003 - 05.2013
Job overview
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Apple VacationsNewtown Square , PA
Reservations Agent
08.1999 - 02.2003
Job overview
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
Education
Southern New Hampshire University
Bachelor of Arts in Psychology
Skills
Service coordination
Timeline
Warehouse Associate
Amazon
10.2019 - 02.2023
Data Entry & Dispatch Coordinator
Grid One
08.2019 - Current
Scheduling Coordinator
Victoria’s Homecare
01.2017 - 10.2019
Scheduling & 24/7 On-Call Coordinator
Advanced Nursing Care
07.2013 - 12.2016
Office Manager and Marketing Representative
Endurance Physical Therapy
08.2003 - 05.2013
Reservations Agent
Apple Vacations
08.1999 - 02.2003
Southern New Hampshire University
Bachelor of Arts in Psychology
05.2023
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