Kimberly J Dunbar
Humble,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Business Operations Manager
First Choice Ambulance/ Ultimate Choice Clinic
01.1996 - Current
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with contacts and customers.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Recruited, hired, mentored and trained over 40 staff members on business procedures, policies, duties and customer care methods.
- Completed therapy on patients in various accidents, consisting of massage equipment.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Assisted in recruiting, hiring and training of over 100 team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
Substitute English Teacher
North Forest ISD
01.1992 - 01.1996
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Monitored student progress and provided feedback to students, parents and school administrators.
- Assigned, explained and graded homework.
- Followed lesson plans designed by absent teachers.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Monitored student behavior and administered discipline as needed.
- Implemented classroom management techniques to maintain positive learning environment.
- Collaborated with other educators to plan and review instruction
- Developed lesson plans to align with grade-level standards and objectives
- Counseled students with adjustment or academic problems
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools
- Documented student progress and provided regular updates to parents
Education
BBA - Business Administration And Management
Prairie View A & M University
Prairie View, TX06.1991
High School Diploma -
Kashmere High School
Houston, TX06.1985
Skills
- Presentation Skills
- Decision-Making Capabilities
- Organizational Structuring
- Operations Management
- New Hire Training
- Calendaring
- Customer Account Management
- Credit Card Payment Processing
- Filing
- Spreadsheets
- Microsoft Word
- Verifying Eligibility
- Billing Issue Resolution and Support
- Patient Account Reviews
- Medical Services Administration
- HIPAA Compliance
- Patient Care and Confidentiality
Certification
- Realtor License - [2017-current]
- Notary Public- [October 2021- October 2025]
Timeline
Business Operations Manager
First Choice Ambulance/ Ultimate Choice Clinic
01.1996 - Current
Substitute English Teacher
North Forest ISD
01.1992 - 01.1996
BBA - Business Administration And Management
Prairie View A & M University
High School Diploma -
Kashmere High School
- Realtor License - [2017-current]
- Notary Public- [October 2021- October 2025]
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