Kimberly J Eilers
Lebanon,OR
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy.
Effective at prioritizing tasks and meeting deadlines.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
IT Technical Support Specialist
NW Preferred Federal Credit Union
11.2017 - Current
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Served as a reliable escalation point for complex technical issues requiring advanced expertise or collaboration with other departments within the organization.
- Developed comprehensive documentation for internal knowledge base, promoting self-service resolution for common issues.
- Participated in disaster recovery planning efforts, enabling quick restoration of critical services following unforeseen events.
- Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
- Contributed to the development of an internal training program for new IT Technical Support Specialists, enhancing team proficiency levels across various technologies.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
- Leveraged monitoring tools to proactively identify potential system challenges before they escalated into major incidents.
- Used ticketing systems to manage and process support actions and requests.
- Implemented security measures to protect sensitive data and prevent unauthorized access or breaches.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Assisted in development of system security protocols.
- Offered assistance in implementing and developing training programs.
- Monitored system performance to identify potential issues.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Enhanced system performance by identifying and resolving technical issues promptly.
- Conducted regular reviews of existing infrastructure components seeking opportunities for improvements or consolidation where appropriate.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Network.
Education
Associate of Applied Science - Network Operations
Lane Community College
Eugene, ORNo Degree - Basic Networking
Linn-Benton Community College
Albany, ORSkills
- Hardware installation
- Remote desktop support
- Operating system support
- Technical support assistance
- Asset management
- End-user training
- Printer support
- Software deployment
- Security protocols
- Patch management
- Advanced troubleshooting
- Remote support
- Staff education and training
Languages
Japanese
Native or Bilingual
Timeline
IT Technical Support Specialist
NW Preferred Federal Credit Union
11.2017 - Current
Associate of Applied Science - Network Operations
Lane Community College
No Degree - Basic Networking
Linn-Benton Community College
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