Kimberly Jade Haynes
Scott Depot,WV
Summary
Adept at delivering process improvements that increase efficiency and performance. Organized and articulate with excellent troubleshooting abilities.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Department Of Social Welfare And Development
08.2016 - 03.2019
- Experienced training government employees in a large group setting using Microsoft PowerPoint.
- Collaborate in tailoring and adapting the company system to align with specific organizational requirements.
- Developed and maintained comprehensive documentation systems, ensuring accurate record-keeping and easy retrieval of information.
- Compiled and organized meeting minutes, agendas, and action items, enhancing communication flow across teams.
- Provided frontline system support to end-users, addressing technical issues promptly and ensuring minimal disruption to daily operations.
- Assisted in the configuration and troubleshooting of hardware and software, including desktops, laptops, printers, and other peripherals.
- Collaborated with the IT team to resolve user-reported problems, escalating issues as necessary to ensure timely resolution.
- Assisted in the installation, maintenance, and updates of operating systems and software applications.
- Contributed to the creation of user guides and documentation for common technical issues to facilitate self-help resources.
Account Associate
VXI Global Holdings B.V
11.2015 - 05.2016
- Provided top-notch technical support to customers via phone, email, and chat, addressing inquiries related to website functionality, navigation, and account management.
- Troubleshot and resolved customer-reported issues with online services, ensuring a positive customer experience.
- Collaborated with the technical team to escalate and resolve complex technical issues, maintaining clear and effective communication throughout the resolution process.
- Monitored website performance and reported any anomalies to the technical team for investigation and resolution.
- Documented customer interactions and technical issues in the system, ensuring accurate and thorough records.
Education
Bachelor of Science - Information Technology
Central Mindanao University
Bukidnon, Philippines04.2015
Skills
- Strong problem-solving skills to identify and resolve application issues
- Ability to adapt to new technologies and systems
- Experience in supporting and troubleshooting applications
- Providing professional and courteous assistance to clients and colleagues
- Working collaboratively with colleagues and cross-functional teams
- Coordinating logistics for meetings, conferences, and events
- Openness to learning new skills and taking on diverse challenges
- Gathering and documenting user requirements
Accomplishments
- Played a key role in the successful implementation of a new government software system by providing comprehensive training to all relevant staff, resulting in a smooth transition and minimal disruption.
Languages
Bisaya
Native or Bilingual
Tagalog
Native or Bilingual
English
Professional Working
Timeline
Administrative Assistant
Department Of Social Welfare And Development
08.2016 - 03.2019
Account Associate
VXI Global Holdings B.V
11.2015 - 05.2016
Bachelor of Science - Information Technology
Central Mindanao University
Similar Profiles
NEL JOY LIMMONGNEL JOY LIMMONG
PROJECT DEVELOPMENT OFFICER II at Department Of Social Welfare And DevelopmentPROJECT DEVELOPMENT OFFICER II at Department Of Social Welfare And Development
Carmela Marie S. SitsonCarmela Marie S. Sitson
On the Job Training at Commission on Audit - Department of Social Welfare and Development Field Office IIIOn the Job Training at Commission on Audit - Department of Social Welfare and Development Field Office III
Vergel Alexis HidalgoVergel Alexis Hidalgo
Administrative Assistant at Department of Social Welfare and Development (DSWD)Administrative Assistant at Department of Social Welfare and Development (DSWD)
ASHLEY KIM DE VERAASHLEY KIM DE VERA
Project Development Officer II at Department of Social Welfare and DevelopmentProject Development Officer II at Department of Social Welfare and Development
Eric SmithEric Smith
Network / System Engineer 4 at GovCIO / Huntington Ingalls IndustriesNetwork / System Engineer 4 at GovCIO / Huntington Ingalls Industries