Kimberly Joy Flores
Portsmouth ,VA
Summary
Analytical Associate Consultant with several years of experience forecasting business problems and providing effective solutions. Works directly for an organization or as an external consultant. Exceptional leadership and communication skills.
Results-driven Associate Consultant known for high productivity and efficient task completion. Specialize in strategic planning, data analysis, and process optimization to deliver impactful solutions. Excel in communication, problem-solving, and teamwork, ensuring seamless collaboration and project success.
Skilled in providing consulting services, with a focus on understanding client needs and offering solutions. Proven track record of project management, strategy implementation, and problem-solving. Strong interpersonal skills aid in fostering positive relationships with clients and team members. Previous work has resulted in improved efficiency for clients, demonstrating adaptability and commitment to achieving business objectives.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Associate Consultant
The UPS Store Inc.
Portsmouth , VA
05.2024 - Current
- Analyzed customer needs to recommend suitable shipping solutions.
- Determined customer needs through active listening and observation.
- Collaborated with team members to enhance customer experience and satisfaction.
- Trained new staff on company procedures and customer service standards to enhance team competency.
- Streamlined daily operations and workflows through targeted process improvements.
- Performed data analysis to identify trends, opportunities, and areas for improvement.
- Managed inventory levels and organized stock for efficient operations.
- Provided technical support for shipping software and point-of-sale systems.
- Created marketing materials to effectively promote store services and products.
- Set specific goals for projects to measure progress and evaluate end results.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Assessed company operations for compliance with safety standards.
Sales Coordinator
Commisary
Portsmouth
07.2020 - 05.2024
- Cultivated key customer relationships that contributed to increased sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Engaged customers in conversation to accurately identify needs and recommend suitable products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Resolved customer inquiries promptly to maintain satisfaction and support ongoing business relationships.
- Performed follow-up calls with customers after each sale was completed.
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
- Processed orders received from customers within specified timelines.
- Organized sales data and reports to support management review and inform strategic planning.
- Collaborated with marketing to align campaigns with sales strategies and goals.
- Maintained communication with vendors to facilitate order processing and delivery schedules.
- Managed inventory levels and ensured accurate product availability for sales initiatives.
- Produced sales documents, finalized deals and filed records.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Greeted and assisted customers to foster positive experiences.
Representative
Diamond Supply
Chesapeake, Virginia
04.2013 - 06.2018
- Managed customer inquiries and provided product information effectively.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Delivered exceptional service by exceeding customer expectations during phone and in-person interactions.
- Enhanced customer satisfaction through effective problem resolution with knowledgeable and friendly assistance.
- Boosted customer satisfaction ratings by promptly addressing inquiries, providing tailored solutions, and resolving issues efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided customer service by answering product and service related questions.
- Answered phone calls and directed them to appropriate personnel.
- Processed customer orders and collected payment information.
- Processed orders and coordinated shipments with logistics teams.
- Identified opportunities for cross-selling additional products or services.
- Maintained detailed records of customer interactions in the CRM system.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintained detailed records of sales activities, including calls made, follow-ups, and sales closed.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Consistently met daily performance goals set by management team members.
- Performed administrative tasks such as filing documents and updating records.
- Supported sales team members to drive growth and development.
- Updated system with order specifics and customer details, preferences, and billing information.
Education
Hotel Restaurants Management - Culinary Arts
Asian College University
, WV 06.2006 - 04.2007
AB Nursing - Bachelor of Science
Arellano University
06.2005 - 05.2006
Jose Laurel High School
Skills
- Consulting skills
- Multitasking and organization
- Client relationship management
- Project management
- Requirement gathering
- Data analysis
- Time management
- Market research
- Contract negotiation
- Process improvement
- Decision-making
- Effective communication
- Team collaboration
- Time management
- Multitasking and organization
- Analytical skills
- Problem solving
- Microsoft office expertise
- Data visualization
- Client relationship management
- Multitasking and organization
Timeline
Associate Consultant
The UPS Store Inc.
05.2024 - Current
Sales Coordinator
Commisary
07.2020 - 05.2024
Representative
Diamond Supply
04.2013 - 06.2018
Hotel Restaurants Management - Culinary Arts
Asian College University
06.2006 - 04.2007
AB Nursing - Bachelor of Science
Arellano University
06.2005 - 05.2006
Jose Laurel High School