Kimberly Rogers

Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.

• Handled inbound leads via phone and internet and directed to appropriate contact.
• Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
• Reduced appointment cancellations by proactively confirming dates and times with clients.
• Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
• Made average of [Number] outbound and inbound calls per day.
• Set up appointments with interested customers according to schedule availability.

• Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
• Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
• Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
• Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
• Transported passengers safely along prescribed routes according to tight schedules.
• Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
• Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
• Conducted pre-trip and post-trip inspections of the school bus, documenting any issues and ensuring compliance with regulations.
• Responded to emergencies with calm and decisive actions, safeguarding well-being of all passengers.
• Reduced anxiety for parents with clear communication about schedules, delays, and safety measures in place.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Maintained confidentiality of sensitive data to protect customer and business information.

• Emptied trash cans and recycling bins to keep building clean and free of germs.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Kept building spaces premises clean inside and outside.
• Maintained a well-organized supply closet for easy access to necessary tools.
• Replaced and refilled paper towel and toilet paper dispensers for users convenience.
• Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
• Followed safety protocols and safe use of protective gear to prevent injury to self and others.
• Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
• Checked in and stocked inventory throughout facility.
• Reported damages and hazardous conditions to management for further action.
• Reduced waste through efficient use of cleaning supplies and equipment.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.