KIMBERLY K MATHUS

• Duties include preparing legal documents under the supervision of a licensed notary public, scheduled meetings with parties to have documents executed.
• Filed court documents and legal pleadings with court clerk on behalf of attorneys.
• Produced contracts and real estate closing statements.

• Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
• Place of business closed.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.

• Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
• Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Checked identification for minimum age for sale of alcoholic beverages.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Bussed and reset tables to keep dining room and work areas clean.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

• Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
• Completed document revisions, court document filings, travel arrangements and client billing.
• Filed court documents and legal pleadings with court clerk on behalf of attorneys.
• Scheduled appointments, court appearances and depositions for busy law firm.
• Handled office scheduling and made notes for deadlines, motions and other important dates.
• Filed documents with courts on behalf of attorney.
• Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
• Planned and organized internal and external events, meetings and conferences.

• Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
• Counted registers and cleaned and secured shop at end of shift.
• Assisted with scheduling, interviewing and other administrative tasks to boost success successful store.
• Developed professional relationships to improve retention of key customers.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Managed overstocking, restocking and inventory control procedures during shifts.

• Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

Addressed customer issues immediately to guarantee swift resolution.

• Remained calm and composed in tense situations involving angry or upset customers.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Collected and authorized payments of guests.
• Worked flexible schedule and extra shifts to meet business needs.