KIMBERLY (KIM) RYALS
Operations & Project Management Professional | Budget Oversight | Vendor Management | Driving Efficient Execution
Atlanta,GA
Summary
Operations and project management professional with 20+ years of experience leading client-driven initiatives, overseeing budgets, and managing vendor relationships in fast-paced environments. Proven ability to coordinate complex projects, streamline processes, and ensure on-time, on-budget delivery. Known for strong organizational skills, financial oversight, and the ability to bring structure and efficiency to cross-functional teams. Seeking to leverage this experience in a corporate operations, project management or accounting role.
Overview
2027
2027
years of professional experience
Work History
CLIENT REPRESENTATIVE MANAGER
Icebox Cool Stuff, LLC
2024 - Current
- Collaborated with the sales team to upsell products and services, resulting in increased revenue.
- Played an active role in negotiations between clients and internal departments, leading to mutually beneficial agreements.
- Achieved high client retention rates through consistent follow-ups and timely resolution of concerns.
- Developed strong relationships with clients by establishing trust and understanding their unique requirements.
- Prepared renewals and client information presentations and assisted in preparing RFP responses.
- Coordinated with cross-functional teams to resolve complex client issues swiftly, ensuring minimal disruption to services.
- Organized and participated in client events and presentations, showcasing company offerings effectively.
- Provided guidance and direction to customer service reps, lending custom administrative support to resolve complications.
- Developed and maintained relationships with customers and suppliers through account development.
CONTROLLER/SALES/OPERATIONS
Swag Promo LLC
2014 - 2024
- A/R and A/P oversight, General Ledger Auditing.
- Designed and successfully implemented multiple company web stores for clients through promotional marketing web based program.
- Create professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Played an active role in negotiations between clients and internal departments, leading to mutually beneficial agreements.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated material procurement and required services for projects within budget requirements.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Prepared balance sheets, cash flow reports and income statements.
- Managed budgeting process, aligning departmental budgets with organizational goals and monitoring performance against targets.
PROJECT MANAGER
Amplifii Marketing Solutions
2004 - 2014
- Managed outside sales force of 10 as well as inside sales force of 3.
- Helped with quoting, training, and problem resolution, managed multiple web stores for large clients.
- Maintained direct contact with suppliers regarding pricing, discounts, and inventory.
- Successfully created inventory/production system.
- Developed and reviewed production reports and accounting reports to keep in line with company budgets.
- Successful inside and outside B2B and B2C sales.
- Leveraged project management processes and tools to define and execute projects.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
MEDICAL OFFICE ADMINISTRATOR
Cardiology Associates
1994 - 2004
- Responsible for all Accounting and HR policies/procedures for large Cardiology practice.
- Performed payroll and reconciliation of all business and personal checking accounts.
- Managed 10-workstation network through SQL Server.
- Responsible for interviewing, training, continuing education, and HR responsibilities
- Responsible for developing and implementing programs to motivate employees and effective work schedules.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Contributed to a positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
- Managed inventory effectively to reduce waste while ensuring adequate stock levels for essential supplies at all times.
- Improved patient check-in efficiency by streamlining administrative processes.
- Collaborated with interdisciplinary teams to ensure seamless coordination of care for complex patients requiring multiple specialists'' involvement.
Education
Bachelor of Science - Business Management
University of Phoenix
Phoenix, AZ 01.2002 - 01.2005
Skills
Core
- Project Management
- Operations Management
- Budget Management
- Vendor Management
- Process Improvement
- Financial Reporting
- Client Relations
- Contract Negotiation
- Workflow Optimization
- Cross-Functional Coordination
Financial / Accounting
- Budget Management
- Financial Tracking & Reporting
- Cost Control & Analysis
- Forecasting & Expense Management
- Profit Margin Management
Execution & Organization
- Timeline & Deadline Management
- Multi-Project Coordination
- Detail-Oriented Execution
- Problem Solving
Vendor & Business Management
- Vendor & Supplier Management
- Contract Negotiation
- Procurement & Sourcing
- Inventory / Order Management
Timeline
Bachelor of Science - Business Management
University of Phoenix
01.2002 - 01.2005
CLIENT REPRESENTATIVE MANAGER
Icebox Cool Stuff, LLC
2024 - Current
CONTROLLER/SALES/OPERATIONS
Swag Promo LLC
2014 - 2024
PROJECT MANAGER
Amplifii Marketing Solutions
2004 - 2014
MEDICAL OFFICE ADMINISTRATOR
Cardiology Associates
1994 - 2004