Summary
Overview
Work History
Education
Skills
Websites
Certification
Interests
Timeline
Generic

Kimberly (Kimora) Smith

Lakewood,CO

Summary

Hospitality professional with record of delivering exceptional guest experiences. Adept at managing customer interactions and resolving issues to ensure satisfaction. Known for strong teamwork and adaptability in fast-paced environments. Skills include customer service, communication, and problem-solving, valued by employers in field.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Boutique Specialist

Nespresso
08.2024 - Current
  • Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
  • Consistently maintained high standards of quality by following recipes and ensuring proper brewing techniques
  • Provided exceptional customer service by greeting customers with a friendly demeanor and promptly addressing their needs
  • Trained new baristas on proper brewing methods, drink preparation techniques, and customer service skills
  • Handled cash transactions accurately while using point-of-sale systems efficiently for order processing
  • Achieved consistently high scores on secret shopper evaluations by providing excellent service and product knowledge
  • Increased efficiency behind the counter through effective time management strategies during busy periods
  • Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
  • Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
  • Maintained a clean and organized work environment to enhance the shopping experience for customers
  • Effectively communicated promotions, discounts, and special offers to customers at the point of sale
  • Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
  • Made life long connections with customers
  • Sold machines to customers that were right for them and what works best for them

Bartender

5280 Burger Bar
04.2023 - 07.2023
  • Demonstrated extensive knowledge of mixology techniques, ingredients, and flavor profiles to create unique and innovative drink recipes
  • Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
  • Provided exceptional customer service by engaging with guests, anticipating their needs, and ensuring a positive experience
  • Maintained cleanliness and organization of the bar area, including restocking supplies, cleaning glassware, and sanitizing surfaces
  • Efficiently handled cash transactions using POS system while accurately managing tabs for multiple customers simultaneously
  • Collaborated with kitchen staff to ensure timely delivery of food orders to customers at the bar
  • Developed strong relationships with regular customers by remembering their preferences and providing personalized service
  • Trained new bartenders on drink preparation techniques, menu knowledge, and customer service standards
  • Created visually appealing garnishes for cocktails that enhanced presentation and customer satisfaction
  • Managed bar setup including stocking liquor bottles, organizing glassware, setting up garnish stations, etc
  • Collaborated with management to develop seasonal cocktail menus that showcased creativity while maximizing profitability
  • Crafted and served a diverse range of cocktails and beverages to enhance guest experiences.
  • Managed bar inventory, ensuring timely restocking and minimizing waste through efficient practices.

Server

Outback Steakhouse
03.2021 - 09.2022
  • Delivered exceptional customer service by attentively addressing guest needs and preferences.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Monitored table turnover rates, optimizing seating arrangements for efficiency.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Sales Associate

Pink Victoria
02.2019 - 04.2021
  • Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Assisted in maintaining visual merchandising standards to enhance store presentation and drive sales.
  • Processed transactions accurately and efficiently, ensuring a seamless checkout experience for customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Hostess

Outback Steakhouse
05.2018 - 08.2018
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed reservation system to optimize seating efficiency during peak hours.
  • Collaborated with kitchen staff to coordinate timely food service for patrons.
  • Oversaw waitlist management, improving guest flow and reducing wait times.
  • Assured compliance with health and safety regulations in front-of-house operations.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Education

Bachelor of Science - Event Planning

Metropolitan State University of Denver
Denver, CO
05-2028

Senior - Photography

CU Denver
Denver, CO
05.2023

High school diploma -

Monarch High School
Superior, CO
05.2019

Skills

  • Cleanliness standards
  • Barista training
  • Menu development
  • Roasting techniques
  • Problem-solving
  • Team player
  • Friendly and outgoing
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Clear communication
  • Active listener
  • Decision-making
  • Hospitality service expertise

Websites

Certification

  • ServeSafe certified
  • Drivers License
  • CPR Certified


Interests

  • Dancing
  • Photography
  • Cooking
  • Baking
  • Wine Tasting
  • Reading
  • Animal Care
  • I like looking at the stars and learning about constellations
  • Volunteer Travel
  • Adventure Travel
  • Camping
  • Volunteering
  • Stand-up Paddleboarding (SUP)

Timeline

Boutique Specialist

Nespresso
08.2024 - Current

Bartender

5280 Burger Bar
04.2023 - 07.2023

Server

Outback Steakhouse
03.2021 - 09.2022

Sales Associate

Pink Victoria
02.2019 - 04.2021

Hostess

Outback Steakhouse
05.2018 - 08.2018

Bachelor of Science - Event Planning

Metropolitan State University of Denver

Senior - Photography

CU Denver

High school diploma -

Monarch High School

Similar Profiles

CREATE PROFILE