Kimberly M. GIDEN

• Coordinates all movement of controlled substances from receipt, compounding through analytical testing, and dispensing to the end user.

• Trains Empower employees on controlled substances and compliance with Standard Operating Procedures and Work Instructions.

• Coordinates all controlled substance destruction with appropriate Quality and Logistics departments.

• Remains current on Federal and State laws and regulations to address organizational business needs.

• Conducts regular audits to oversee process flows and ensure adherence to standard operating procedures in addition to state and federal laws and regulations.

• Handles Prescription Monitoring Program submissions, revisions, and voids.

• Assist at an alternative Empower site during alternate shifts when additional coverage is needed.

• Perform co-pay assistance, insurance verification for high-cost drugs and/or restricted drugs, and denial prevention management-controlled substance reverse distribution with appropriate Pharmacy Services and Logistics teams. Investigate variances and execute change controls to support compliance objectives
• Preparing and labeling medications, Drug inventory functions, Maintaining Pyxis Machines, and processing medication charges
• Established and updated patient profiles, medications, and insurance details.
• Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
• Managed inventories, rotated stock, removed expired or damaged drug products, and resolved discrepancies in drug counts.
• Adhered to regulatory guidelines for workplace safety and customer confidentiality.
• Worked with insurance companies to process claims, resolve problems, and obtain payments.

• Prepare Intra-thecal sterile pain medications, Weigh and Mix drug infusions, sterilize mixed products in LAWF, Apply the USP 797 policies, and control all inventory functions
• Customer Service
• Maximize reimbursement for the pharmacy department
• Monitored trends and reasons for denied claims and took action to resolve issues that interfered with drug recovery reimbursement.

• Plan course instruction, facilitate employee training, maintain drug inventory, and Teach students
• Introduced the student Pharmacy Technician Certification Board, Assisted with TSBP Trainee Registration, Trained Pharmacy Calculations, drug inventory control, Federal Pharmacy Law, and Liaison roles.
• Developed lesson plans to ensure that all educational objectives were met.
• Conducted training sessions for new instructors and provided feedback on their performance.
• Maintained up-to-date records of student progress and attendance.
• Evaluated student's work, providing constructive feedback and guidance as needed.
• Monitored student comprehension levels throughout the duration of courses.
• Encouraged students to participate in activities that promoted critical thinking skills.

• Dispense medication, Inventory control, Process records of medication, and prepare intravenous packs
• Managed inventories, rotated stock, removed expired or damaged drug products, and resolved discrepancies in drug counts.
• Worked with insurance companies to process claims, resolve problems, and obtain payments.
• Received and verified daily incoming drug inventories, reported discrepancies, and logged items into the inventory system.
• Established and updated patient profiles, medications, and insurance details.
• Maintained clean and organized pharmacy shelving and work areas.
• Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
• Participated in prescription pharmaceutical and over-the-counter product inventory audits.

• Inventory Control, Software training, Third Party Billing Processing, and Managing pharmacy phone calls
• Process prescription orders
• Customer Service
• Monitored trends and reasons for denied claims and took action to resolve issues that interfered with drug recovery reimbursement.
• Established and updated patient profiles, medications, and insurance details.
• Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
• Managed inventories, rotated stock, removed expired or damaged drug products, and resolved discrepancies in drug counts.
• Maintained clean and organized pharmacy shelving and work areas.
• Efficiently processed cash register transactions for new and refilled prescription orders.
• Received and verified daily incoming drug inventories, reported discrepancies, and logged items into the inventory system.
• Assisted pharmacist with clearing a high volume of prescriptions and responded to customer questions.
• Worked with insurance companies to process claims, resolve problems, and obtain payments.