Kimberly Holmes
Carneys Point
Summary
Detail-oriented leader with strong verbal and written communication skills. Ability to coach and develop a multi-generation workforce. Highly skilled at de-escalation through command presence with a strong people-focused mindset.
Overview
27
27
years of professional experience
Work History
Transportation Security Officer (TSO)
Transportation Security Administration (TSA)
02.2023 - Current
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and fellow officers.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Screened countless passengers per day by verifying ID's and boarding passes.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
Customer Account Executive
Comcast Corporation
09.2017 - 10.2022
- Leveraged knowledge of company services, familiarity with industry competitors and persuasive communication style to prevent customers from ending or downgrading services.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Leveraged deep product knowledge to address complex customer inquiries quickly and effectively.
- Utilized proven techniques for conflict management and de-escalation.
- Demonstrated excellent listening and communication skill in resolving consumer complaints.
Vice President
GFR - Bathtub Refinishing, LLC
06.1997 - 10.2016
- Hired and managed 10 new employees to drive business growth.
- Cultivated company-wide culture of engagement and teamwork.
- Clarified roles, responsibilities and expectations of staff by implementing Employee Handbook outlining company policies and procedures.
- Evaluated work performance of subordinates with regular coaching and development sessions and yearly performance reviews.
- Demonstrated proficient leadership skills to motivate employees and build a strong workforce.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
Education
High School Diploma -
Penns Grove High School
Carneys Point, NJ06.1986
Skills
- Multilingual Proficiency (Spanish)
- Customer relations skills
- Team Development
- Policy Enforcement
- Behavioral observations
- Integrity and Honesty
References
Please see attached.
Timeline
Transportation Security Officer (TSO)
Transportation Security Administration (TSA)
02.2023 - Current
Customer Account Executive
Comcast Corporation
09.2017 - 10.2022
Vice President
GFR - Bathtub Refinishing, LLC
06.1997 - 10.2016
High School Diploma -
Penns Grove High School
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