Kimberly M. Hunt

• Duties included: Booking Reservations, Hospitality, Customer Relations, Human Resources, and Hotel Brochure Modeling.
• VIP Ambassador
• Managed guest check-in and check-out procedures, reservations and payments.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Managed customer complaints and rectified issues to complete satisfaction.
• Welcomed large volume of guests and improved overall customer service.

• Managed Sales Team (Hiring, Training, Scheduling, etc.)
• Cash Handling

• Examined, selected and purchased merchandise consistent with specification requirements.
• Negotiated prices, discount terms and transportation arrangements with suppliers.
• Obtained information about customer needs and preferences by conferring with sales or purchasing personnel.
• Made four annual buying trips to preview new items and make purchases in three different major US Cities.

Works closely with all top VIP Guest, players and players families.

Coordinates with guests and take care of all their needs during time of game.

• Managed daily front office operations, ensuring efficient guest check-in and check-out processes.
• Assisted in training front office staff on customer service protocols and hotel policies.
• Developed and implemented standard operating procedures to enhance guest experience.
• Coordinated with housekeeping and maintenance to resolve guest issues promptly.
• Maintained accurate records of room availability and reservations using property management system.
• Oversaw inventory management for front office supplies, ensuring adequate stock levels at all times.
• Evaluated guest feedback to identify areas for service improvement and operational efficiency.
• Supported management in strategic planning initiatives to enhance overall hotel performance.
• Balanced daily cash transactions, accurately maintaining financial records for the front office department.
• Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
• Managed room inventory to optimize revenue opportunities during high-demand periods.

• Customer Experience Coordinator (CEC), Front End Coordinator and TJ mentor. As a CEC, daily responsibilities included running the front end, which includes organizing the daily lineup of all breaks for the associates and making sure operations are run up to par with the company’s standards. Customer service, sales, returns of merchandise and money handling.
• Awarded numerous certificates of appreciation along with guest compliments written to the company for outstanding customer service and the ability to sell, assist, and make everyone’s TJMAXX experience one that will keep customers coming back.

• Fashion Model
• Featured in Vogue Magazine
• Swimsuit Calendars and Competitions including 3 Beauty Pageants
• Runway Modeling
• Hilton Hotel Brochure and Advertisement Model

• REASON FOR TIME GAP/SHORT EMPLOYMENT DURATION IN BETWEEN JOBS:
• Military Spouse to Active Duty Officer in Command.
• Worked close hand with the military personal and the families associated with that lifestyle stateside and overseas.
• Military Event Specialist - Took on the responsibilities of organizing and coordinating many events such as; Military Balls, Banquets, Meetings, and Activities (Including events for Key Congressman and Military Dignitaries.) Chief support officer for the family members during their spouse’s deployments.
• Moved to and from several states and countries throughout the military life and had the opportunity to experience and learn from many different cultures.