Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Lettiere

Park Ridge,IL

Summary

Accomplished Payroll Specialist with a proven track record enhancing payroll processing accuracy to 98% and significantly boosting employee satisfaction. Skilled in multitasking and maintaining confidentiality, adept at problem-solving and implementing efficient payroll policies. Demonstrates professionalism and reliability, ensuring compliance with tax regulations and fostering strong client relationships.

Overview

23
23
years of professional experience

Work History

Payroll Specialist

ProPayHR
02.2021 - Current
  • Managed bi-weekly payroll processing for 1,620+ employees, maintaining a 98% accuracy rate in payroll distribution.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
  • Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
  • Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
  • Improved employee satisfaction with timely and accurate payroll processing, addressing inquiries and resolving issues promptly.
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Maintained strict confidentiality of all payroll information and records.

Manager of Operations

Wally's Restaurant
02.2002 - 12.2020
  • Managed, motivated, and trained 'front of house restaurant' employees to be productive and engaged in work. Ensuring 100% customer satisfaction in all interactions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Opened and closed restaurant and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Balanced and recorded daily business transactions to general ledger.
  • Processed vendor payments, invoices and account statements.
  • Reconciled financial statements and coordinated all financial and tax reporting monthly /quarterly /year-end audits for the accountants.


Defined Contribution Plan Administrator

Profit Planners, LLC
09.2013 - 02.2015
  • Maintained up-to-date knowledge of industry best practices, continuously improving internal processes to enhance efficiency and effectiveness.
  • Collaborated closely with human resources teams to develop targeted communication materials that educated employees about their benefit options.
  • Streamlined plan administration processes by implementing efficient recordkeeping and tracking systems.
  • Ensured compliance with all regulatory requirements, conducting regular audits and addressing any discrepancies promptly.
  • Prepared and filed Government Forms 5500, 1099-R, 945 and 5330 for client's annual 401k plans.

Tax Specialist

Paylocity
05.2012 - 09.2013
  • Collaborated with cross-functional teams to ensure seamless communication and coordination on tax-related matters.
  • Maintained thorough and current understanding of applicable tax laws.
  • Researched complex tax issues utilizing online resources and professional tax software.
  • Resolved tax disputes by effectively communicating with IRS representatives on behalf of clients.
  • Responded to inquiries from IRS and other tax authorities.
  • Prepared written responses or tax return amendments to resolve state and federal notices.

Implementation Consultant

Paylocity
12.2009 - 05.2012
  • Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
  • Delivered successful implementations for multiple industries, leveraging a deep understanding of diverse business requirements and technical specifications.
  • Exceeded client expectations by delivering customized training sessions that enabled efficient utilization of newly implemented systems.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.

Client Service Representative

Paylocity
08.2007 - 12.2009
  • Managed the needs and requirements of dedicated client group for all their payroll, tax, and HR processing,
  • Trained and provided analysis of their payroll, HR, and management reports.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Developed strong relationships with clients, fostering loyalty and trust through consistent communication and personalized attention.

Education

Retirement Plan Fundamentals I & II Certifications

American Society Pension Professionals & Actuaries
Washington DC
06-2014

Continuing And Professional Educations - Payroll Mastery Certificate

DePaul University
Chicago, IL
05-2009

Skills

  • Payroll policies and procedures
  • Detail orientation
  • Confidentiality
  • Professionalism
  • Meeting deadlines
  • Multitasking
  • Processing garnishments
  • Federal and state tax regulations
  • Payroll software proficiency - Paylocity, ADP, Paychex
  • Financial reports
  • Problem-solving abilities
  • Reliability

Timeline

Payroll Specialist

ProPayHR
02.2021 - Current

Defined Contribution Plan Administrator

Profit Planners, LLC
09.2013 - 02.2015

Tax Specialist

Paylocity
05.2012 - 09.2013

Implementation Consultant

Paylocity
12.2009 - 05.2012

Client Service Representative

Paylocity
08.2007 - 12.2009

Manager of Operations

Wally's Restaurant
02.2002 - 12.2020

Retirement Plan Fundamentals I & II Certifications

American Society Pension Professionals & Actuaries

Continuing And Professional Educations - Payroll Mastery Certificate

DePaul University

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Kimberly Lettiere